The service here is great! They are always so attentive to satisfy the customers and they are very polite. Vanessa from travel is very polite and helpful, she does what’s in the best interest of the client and is very patient in helping others. The supervisor Noelle is very polite as well. I’m very satisfied with the service here and I highly recommend the AAA in Hemet.

We've never had any luck at the CA DMV so we try to take care of our DMV needs at a local AAA office. Hubs and I applied for our Real IDs but unfortunately this was not a participating branch.

Thankfully vehicle registration can be taken care of at AAA. The lobby can get a little busy but once we're checked in it seems like everyone's called back pretty quickly. For many years, Mary was the gal who checked everyone in so we got to know her, and it was nice being recognized since we only need to stop in 1-2 times a year. Friendly staff overall.

I am revising my review. I was having issues with the DMV sending my car tags that I paid for back in Oct in which I never received. I had called AA several times but finally spoke with a wonderful woman who told me that as a member, I could come down to the Hemet office to get my tags and registration. I did and there was not a wait and I received my tags. I will NEVER use DMV again to get my tags. I will be a AAA member for life! So simple and so stress free

Total waste of my time. I've been with AAA for quite some time now. I had an incident where it took them six and a half hours to tow me. When I confronted a manager (of the insurance department, Because the membership services manager was on lunch,) about it. I was told well, You have R V/motorcycle with Premier Membership it could take 6 hours? It took six and a half but Guardian by onstar is a way better. AAA membership used to make you feel like the Calvary was coming now, roll the dice you'll be lucky if they come, or you can just wait 6 and a half hours. I'm so done with this company. Nobody's going to sign up for a membership where it takes six hours for a tow.

Fast ! There DMV service reps aree well Informed up to date professional and courtious ! Great staff! And come to find out there insurance rates were much more reasonable than than i expected!! Do yourself a favor,and give Hemet AAA ,A whirl,youll be glad you did! Mark A Evans, Hemet Ca.

Short, easy breezy, and friendly staff to boot. Hours faster than the DMV. In and out in less than 10 mins.

Jeanette Phillips was amazing she helped me so much she took her time and made me feel very important I was very impressed she is a great asset to AAA and I will always come back because of her I release liability on the wrong vehicle on she fixed everything for me

Normal really fast but with the big fire going on will see,I love this place much better than DMV.

The service here is great! They are always so attentive to satisfy the customers and they are very polite. Vanessa from travel is very polite and helpful, she does what’s in the best interest of the client and is very patient in helping others. The supervisor Noelle is very polite as well. I’m very satisfied with the service here and I highly recommend the AAA in Hemet.

Short, easy breezy, and friendly staff to boot. Hours faster than the DMV. In and out in less than 10 mins.

Total waste of my time. I've been with AAA for quite some time now. I had an incident where it took them six and a half hours to tow me. When I confronted a manager (of the insurance department, Because the membership services manager was on lunch,) about it. I was told well, You have R V/motorcycle with Premier Membership it could take 6 hours? It took six and a half but Guardian by onstar is a way better. AAA membership used to make you feel like the Calvary was coming now, roll the dice you'll be lucky if they come, or you can just wait 6 and a half hours. I'm so done with this company. Nobody's going to sign up for a membership where it takes six hours for a tow.

I am revising my review. I was having issues with the DMV sending my car tags that I paid for back in Oct in which I never received. I had called AA several times but finally spoke with a wonderful woman who told me that as a member, I could come down to the Hemet office to get my tags and registration. I did and there was not a wait and I received my tags. I will NEVER use DMV again to get my tags. I will be a AAA member for life! So simple and so stress free

Fast ! There DMV service reps aree well Informed up to date professional and courtious ! Great staff! And come to find out there insurance rates were much more reasonable than than i expected!! Do yourself a favor,and give Hemet AAA ,A whirl,youll be glad you did! Mark A Evans, Hemet Ca.

Clean environment, friendly and competent staff. Great location!

Phone number doesn’t seem to work did the number change here or did the office close?

Jeanette Phillips was amazing she helped me so much she took her time and made me feel very important I was very impressed she is a great asset to AAA and I will always come back because of her I release liability on the wrong vehicle on she fixed everything for me

Endangered my family!!! Despite calling three times, and assured someone would call they lied. Tillie Tillman never called despite leaving messages. Horrible service, that harmed me financially. Going to Good Sams or Geico. Cannot trust Triple A anymore.

I have been a loyal customer with Triple AAA for over 18 years and have always received prompt professional service for my entire family throughout the years, and my grown son and daughter have been loyal customers too.July 12th, 2024, 7:30 p.m.,car was having engine problem,car had to be pulled over on Gilman Springs Rd,Riverside County.This is a dangerous two lane road that has had many terrible accidents and many deaths on it. Drove to where car was at/traffic was busy.Called AAA Roadside Service Number at 8:00 p.m., utilizing App on the Phone and were advised that a tow truck driver would be dispatched within 45 minutes.Daugher,her husband,6 year old daughter and I,waited an hour on side of dangerous,unlit two lane road. App showed tow truck had not been dispatched. Second request submitted by app again,it stated it would be 45 minutes wait. Hour passed daughter called again,spoke to rep/told her we had been waiting over two hours and still no tow truck driver. She called Tow Company Wind and Sea,Moreno Valley,herself/was told an another hour.Waited hour,no tow truck driver.Daughter spoke to the rep told her we had been waiting over 3 hours.Put us on hold,she called Tow Company and told us no one was answering,placed her on hold.Daugher told lady we had to get off dangerous road and take 6 year old daughter home.We stated would call back once we got home, which only 15 minutes away. I got home called AAA, told her we had waited three hours/no truck dispatched. She would contact the tow company closest to us/it would be 12:00 to 12:30 arrival. Watching app instead of hour arrival time,it changed to 1:53 a.m. App stated arriving at 2:16 a.m. App said different tow company Desert Towing, a tow company in our town of Hemet. Another update stated towing company should arrive at 3:58 a.m. Received a phone call at 2:30 a.m. by the original tow truck company Wind and Sea and the Tow Truck driver said that his tow truck company was the only one authorized to pick up our car because of where it was located. He stated that he would meet me there at the car's location at 3:00 a.m. Drove out to Gilman Springs Road and when we got to where the location where the car was at, it was gone. I immediately called the tow truck driver and told him that the car was gone and he stated that the Highway Patrol or Riverside County had the car towed by Pirots Towing in Hemet. Went to the Tow Company location on Saturday morning and the tow yard was closed and was not due to open until Monday morning. Called the Owner of the Tow Company and told him what had happened and he stated that it would cost $700. to get the car out that morning, I told him we were poor and could not afford it, he said not my problem, get another car and hung up.I called your representative Tuesday, as I had a medical appointment Monday and was not able to speak to your representative. I relayed the information to your represenative told her that it was not our fault that Triple AAA did not provide the towing service requested and asked if the company if they had insurance for circumstances such as mine, if they could pay the car tow fee and returned to us. She stated someone would call in three days, no one did. So I called back and spoke to a friendly young lady and she stated that the person who had took our numerous calls the night of the initial request and we had been waiting so long, she stated what she had done in that instance, was tell the customer they had the options to pay out of their pockets to have the car towed by different tow company, I told her we were never given that option. She stated she would put the request in but based upon experience, it is not the responsibility of Triple AAA to get involved with tow yards and only possible reimbursement if any relief was provided.

We've never had any luck at the CA DMV so we try to take care of our DMV needs at a local AAA office. Hubs and I applied for our Real IDs but unfortunately this was not a participating branch.

Thankfully vehicle registration can be taken care of at AAA. The lobby can get a little busy but once we're checked in it seems like everyone's called back pretty quickly. For many years, Mary was the gal who checked everyone in so we got to know her, and it was nice being recognized since we only need to stop in 1-2 times a year. Friendly staff overall.

Very good service and nice employees. Thank you! 😊

Mixed up, lack of communication between companies

Always happier to be here than the DMV! Tho it has gotten busier over the years (as to be expected since that is the case for everything)... really enjoy how pleasant the staff remain even despite some rude people displeased with wait times. I've utilized the roadside membership, travel services and also motor vehicle coverage. Satisfaction has always been 100% and why I will remain a customer.
I also really enjoy the upgrades made to the location over the years especially the gated parking lot and general seating area. The location is always clean and well kept, free of any riff raff, lots of parking, free parking I might add, also wheelchair accessible and multiple handicap spaces for both parking in the lot and sitting I'm the waiting area, waiting area is always kept cool and everyone tends to be mindful of reasonable volume levels.

Las dos o tres veces que me a tocado ir a sido rápido bastante rápido el servicio un estacionamiento amplio así que siempre vas a encontrar estacionamiento

There very helpful and kind.

Rude

Employees are rude. Went in to pay the membership fee and encountered two rude employees. One at the main desk is LOUD LIKE A BUSTED CHAINSAW! The other at the DMV services desk. AAA is trash! Stranded on the side of the road for 4 hours...no towing company (Wind n Sea Perris) showed up! Ridiculous!! Preposterous!! Inconceivable!! Not sure who to turn to now. AAA's slogan is "We're always there for you". 🤔🤣 Only good thing about the day was the view...

AAA CAR INSURANCE IS BAD, THEY DOUBLED THE COST. THEN WHEN YOU CANCEL, GET NEW INSURANCE. AAA CHARGE YOU EXTRA. DON'T USE AAA INSURANCE, THEY WILL RIP YOU OFF.

Customer service at the Hemet AAA is amazing! highly recommended!

Rip off!! Read your policy!! They charge you an APR like a credit card! My agent never disclosed this and it was 15%. SO after making my monthly payments for a year, I’m actually paying $285 more than quoted premium!!! Also, if you want to cancel within the first year- they CHARGE YOU 11% of TOTAL premium!!
Avoid AAA…, they used the old bait and switch on me Big Time!!

Sooooo HORRIBLE!!!
I used to go here for years before the pandemic but ever since they rebuilt and revamped I gladly go to the DMV instead and I'm canceling because everybody's rude except for two people that work there and they can't carry the responsibility of the whole place.....

I stopped in Friday September 22 at 3:30 pm to pu my Dmv tags, YOU need to apply for a Credit card, no thanks Pushey women wouldn't GIVE MY TAGS I PAID $ FOR ! THEN YOU NEED LIFE INSURANCE , NO DONT NEED IT! COME OVER HERE TO THIS FAT GUY WOULD DIDNT EVEN LOOK UP TO HIS CUBICLE, FINALLY PUTS MY tags on fatties desk. I grab them and walk out. What a SCAM !!! PUSHING THE SIDE BUSINESS due they make nothing on Dmv. I could be in/out in 5 minutes but it took 30 minutes FOR HER PITCH LIFE INSURANCE, CREDIT CARDS! Imagine the seniors; others who they Force to sign up ! Another Hemet Scam !

Bryan T. Is the best here will thoroughly explain all your insurance questions and is knowledgeable in the field

Just raised my rates100 dollars without any claims or tickets they didn't give any notice

Very convenient location and we'll organize. They have great customer service with friendly associates. Very easy access for your travel and DMV needs!

The lady at the front desk was very rude and non-cooperative. Once I got over to another lady she took care of what I needed done. She was very polite. They need to get the lady at the front desk at another job. This was Friday, September 1 approximately 2 PM.

Got an international drivers permit there. I was in and out in 15 minutes for $30 bucks without being a member and they didn’t even try to sell me on any of their services! So impressed!!!

Shout out to Priscilla in Insurance!!! She is very nice and very helpful. I believe she went above and beyond for me and deserves 100 STARS 🌟

Always a positive experience at the Hemet AAA. Staff is very friendly and helpful and service is always top notch.

They never answer their phone. Also can't leave a message, their voice box is full.

A great local place for auto and home insurance, traveling and even some DMV services. I've been a loyal and satisfied member for about 15 years!

Always helpful staff. This location is always busy but I find it easier to go first thing in the morning.

I been a member for two straight years now, I had them for many years previous but things happen so I had to let them go. However, I am informing everyone to check their insurance rate but mine with up. I called an asked why and I was told, “ Because AAA lost money last year they rated the customers rate to replace their lost. Next they are charging customers a “ Finance Charge.” Correct if I am wrong but don’t “Finance mean provide funding for ( a person or enterprise.) So my problem is What is AAA is financing for us? Therefore, how can they be charging a finance charge? This got to stop! We are paying them they are not financing nothing for me or you. Please call and check for your rate of insurance and what is your finance charge. The lady told me that they only applying finance charges to those who pay monthly.

My stop for all things insurance. Home auto and travel. Excellent service and always clean

Cool place

Very helpful and friendly

Covers all my ins. needs at a reasonable rate.

Great services and very clean

Very organized andfriendly staff

Way better than DMV

Some nice employees. Car insurance went smoothly. Aaa life insurance is a scam. They will want blood, pee, vitals and still put a hold on your policy for more info. Go somewhere else for it seriously.

Worst customer service ever. So bad that I’m going to search for auto insurance else where. 30 years of being a member. Lazy employees.

The worst insurance company ever. You pay a premium for full coverage including underinsured insurance for when people who have bad insurance hit you. Fast forward and now I was involved in a car accident and they refuse to pay for anything that they promised when I signed up. I was 100 percent not a fault and now have medical bills from a back injury and still they are not budging on following through with what they say they will do. My advise is this company lies to you and please take your money elsewhere

The worst service ever I highly recommend not to get AAA no no no no biggest mistake u could ever do ...get different service if u know what's good for u ..I promise u ..I've been waiting for 2 days for my car still not home ..

Normal really fast but with the big fire going on will see,I love this place much better than DMV.

Visited office today to pay membership renewal. No signs directing activity. Stood in line for 10 minutes and found I needed to go to a different counter. That counter could not accept payments because their computer had a problem. A waste of my time and gas. I don't call this good service at all. Deal with these people via mail, you're better off.

I waited forever to discover they never put me in the system after checking in twice.
This is the 2nd time I may as well went to the DMV.
I went to an available clerk and she said my name wasn't even in the system and that was the 3rd person I talked to.
the only person who really works there is the guard I guess

My son and I paid registration fees on his motorhome last April, there was some late fees and the total came to a little over $400. This would give him 2022 tags good until July 2022. The AAA clerk, named Valerie informed us that if we payed $130 more, we could register it until July 2023. We agreed and payed approximately $530 to Valerie. We still needed to get a smog certificate so we had the smog check done right after we left AAA. It passed and he went back to AAA to get the tags. He was helped by an Asian woman who gave him 2022 tags. My son has gone back twice to resolve this matter only to hear that they don't have a record of him paying for 2023 tag fees. This is so unprofessional and has caused my son a lot of trouble with the police threatening to tow the motorhome for expired tags. Very disappointed with the AAA and won't be renewing our memberships.

Member for 7yrs
Love the service 😎

Oscar Cruz was very sweet and really helpful in Spanish. Great customer service from him and friendly environment.

Aaa should be called aaaaaa for every hour they didn't puck me up. Don't ever buy aaa or ever aaa premier which I have. It took over 6 hours just to get a tow truck and I didn't even go through aaa to get the tow truck. I was denied over 10 times for the tow truck. I was stranded for hours at a place I barely knew. DONT BUY AAA OR AAAAAA BECAUSE THEY WILL NEVER PICK YOU UP.

I was prepared to separate from AAA. Mark happened to reach out to me about my policy expiration. I could tell from his message that he had done his homework and could speak about my specifics. He was very helpful and through his professional demeanor he convinced me to stay on with AAA. I feel he is a valuable company asset and I hope this business realizes his worth. Truthfully only by his customer service skills did I decide to stay with AAA.

Get staff. Professional and polite.

Expect to wait forever, the DMV has a faster wait. Everyone was leaving because how long the wait was.

I was greatly and quickly assisted by the receptionist named Beverly. ¡Very helpful!

Extremely rude!!! They don't let you talk!!! I'm going somewhere else

If I could give no stars I would I'm not one to write reviews but after being a 3A plus member for 17 years. I decided to go and register my vehicle at the Hemet California office. I showed up at 9 am when they opened the lady that greeted me at the door asked what I needed to do. And before I can finish what I was saying she rudely cut me off and proceeded to argue with me saying they could not complete the transaction there well after being arguementive with an attitude rudely says we will see what we can do. So I waited for my name to be called and went to the window and guess what not a single issue with the process

Friendly and quick

All those friendly atmosphere are so pleasing to deal with.

If you think waiting at AAA for your DMV services is long, think again. AAA may have a bit of a line, but there is a good parking lot, waiting room, and bathrooms. AAA provides good variety of services, and are very efficient. Service dogs allowed.

Nice friendly staff! Great way to skip the line at DMV. Just make sure you take cash or check because they don’t accept Debit cards.

Very good customer service. However one can only pay for the service by credit card or cash or check. NO payment allowed by Debit card. So stupid!

The workers there are extremely professionals

Very helpful people. Friendly and efficient.

Hi there Below,. I understand the Fustration Of the Matter. Although if you recieved an "Action Required ". Email. Action was required. Now momentarily I am an observer. I took the time to review your review. To make sure all Flights are successful. Yes both parties need to Do their parts when Time is due. Hope you got your money Back though.

Experience was wonderful!

Better then the DMV.

Excellent staff

Wonderfull

Even though it was pretty crowded that day the service was fast and friendly. Good job!

Muy amable

Do not book with AAA. The worst agency to book a flight with. Booked a flight through AAA website from Atlanta to Palm Springs. Received an email that said confirm but not ticketed. Boyfriend went to the airport and they told him ticket was canceled. Called AAA they said they said it was canceled because I didn’t call them within 24hours of receiving the “Action Required” email. I called them immediately after I got that email but the voicemail said it was after hours, so I waited until 8am to call when o spoke to an agent they said the ticket was canceled. So my boyfriend is standing there with the ticket agent telling him he can’t bored. But yet the next day they charged me $346.21 for the flight they said they canceled. This is the worse company do not book flights with AAA.

Great help for what I needed and I didn't have to go to the DMV

Always, clean, friendly people.
But the only thing was, it smelled like incense was being burned. I have COPD and I had to use my rescue inhaler ,which I only use during times which the air has strong orders.
This is NOT the norm in most AAA offices

I went in there to take care of insurance business I was seen less than 5 minutes the insurance man I believe mark was so polite courteous and they were fast I was literally in and out of there less than 15 minutes it was so awesome if I could give more than five stars I would.

Helpful staff. Easy and fast service 🙂

AAA is Always Awesome and Friendly!

Happy time 😅

Best customer service!!

Always better and faster then the DMV even though they are short staffed.

Very nice and helpful

Very courteous I was in and out in under 15 minutes again very nice people

They Coo

Great place and people are friendly.. 👍

Fast and efficient

Great job

Bad service

They cut down on their personnel resulting in very long wait times on Mondays and Friday's........Only 1 person only doing transfer titles :(.........

They save me a trip to the DMV,
They good travel discounts . Great roadsife services.
Thank you !!!

Best insurance company around

Taking care of business!!

Fast friendly service for the DMV services

Never on time take to long to pick up car they don't care about your well-being at all.

Fast and easy for car tags. Remember to bring either a check book or cash in order not to pay neither credit nor debit card fees.

Fast

Everything was great.

They do a great job on registrations renewal,s

Nice employees! We were in and out, wait time was less than 10 minutes!

Such a convience to be a member 👍🏻

Love the customer service and ability to get the help face to face..

It was fast and super friendly

Very busy, but attentive.

Fast and convenient.

Been going here for many years for travel, insurance and DMV services. Everyone is helpful. People practice social distance, masks required.

Questions Answered...🙂. Friendly// Helpful.

I got their 15 minutes before closing and they would not let anyone in because they were closing at 5pm. They were still open for business until 5 and that means the doors are open until 5 pm but they were turning anyone who came there because they didn't want to take anymore customer's. The lady worker at the door said you have to come at least 30 minutes before they close for them to let you inside. I never had that problem at the Riverside office.

Best people you want to take care off any paper work about cars and much more

I was just in local AAA office. I am with AAA from last 25 years today was the worst experience. It's forcing me to QUIT AAA MEMBERSHIP for good.

Nice people

The line was very long I thought I was going to have to wait in there a long time but it moves real quick and I got in and out in no time very happy

Good service clean place nice people helping customers

All my insurance needs, all in one, except claim's department?

Great! Went for the Notary service! Notary was professional and knowledgeable. AAA good, friendly service!

AAA is great I've been a member for 13+ years .. i really think they should provide sr22 for the insurance.

Awesome customer service
So efficient.

Excellent

Auto Club is the best insurance I've been insured homeowners car insurance for maybe 40 years with you and I appreciate you guys thank you very much Ron Waltz

Very helpful, clean, quiet

A big thank you to this office! 🙏
My husband and I needed to find a hotel room (No, not like that! 😘) because our bathroom ceiling caved in- we needed to leave immediately! I called in a panic, but Melissa helped me through the situation and found us a pet friendly hotel for an extended stay. I appreciate the kind, quick, and informative services this office offers. BIG thank you to Melissa!

Very friendly staff nice that you don't have to go to the DMV to get tags for your car AAA service has always been the best

Very friendly environment quick service

I went there on a Friday morning in the summer for travel info. It was extremely crowded. Some people waiting were getting upset to have to wait so long for different things. But the staff was very pleasant & helpful. They kept everyone moving along as quickly & easily as possible. I got everything I needed from a very nice & helpful woman named Jeannette.

Friendly staff never takes more than 5 minutes to be helped ... In and out in no time

I have always had great customer service here. Everyone is so helpful and truly nice genuine people. Thank you to all who work here because you all are great!

Found them discourteous to AAA customers. Had to talk to the manager twice about their new employees. I guess their new employees. Act like they were doing me a favor by showing up to work.

Fast, friendly and ver helpful

Great service. I have been a member for 7 years now. Received a free gift when i was there.

In-N-Out it was great service

In and out fast

love

Great service

I visited the Hemet Branch of AAA.....Great place to handle DMV. Among other things. Today I had the pleasure of being assisted by Jeannette in DMV. The BEST experience I have EVER had there! Here is a woman who really knows and understands DMV and the varying nuances. I explained my situation and she got right to getting everything I needed. Very polite, understanding and a great listener......OUTSTANDING......(previous visits have NOT been so productive with other staff members)!!! Thank you Jeannette.....You made my day....my year! and she even thanked me for being a 26 year AAA member! Awesome.....

Came in to register my car.
It was fast and easy.

Always helpful and courteous!

What questions can you have it's AAA it's like a world inside all of its own everyone is helpful travel agents insurance what you need they have take a look it might not be for you that's fine check them out plenty of parking or over the phone someone's always there to help and if course the web

Fast service, always helpful

Good customer service

Fast and affective.

Great customer service. They do not take debt cards for payment for DMV transactions.

Roadside service is a life saver