I use to have this insurance but every sense I signed up my total amount due for my insurance went up & up. I couldn’t believe it at first I thought maybe it was late fees or maybe they were charging me for something that I didn’t want. So I paid it 1 month to another month &to another & finally, I said to myself what is going on & why does it keep rising. I quit services with them & my last bill was $276. Which I absolutely was not gonna pay.. Every month it would go up at least 13$. I just was fed up with it in the end & decided to find something cheaper & more reasonable. Now my beginning quote was good. But they duped me. lol wow. I wish I would have seen& researched more. Sign up@ur own risk.

BEWARE OF THIS INSURANCE COMPANY!! A friend's FULLY COVERED vehicle with them was stolen....car was never found....& they refused to pay him for his car! He took them to court, sued them & DID get compensated!!!👏👏👏👏 Like I said: BEWARE!!

I wanna thanks Julio Uribe for the excellent customer service in order to finish my documents in my policy... what a difference between someone who only pick up a phone call and someone who is professional and prepared in order to help customers with the complete information.

To offset all the negative reviews, I only have one complaint issue and that was with the adjuster who the auto body repair manager also concurred she was difficult and kind of rude, but she authorized payment of my van which slid into a cement wall at work after I moved from California to Prescott Arizona and the snow and ice condition at night when it was dark and the parking area was/is not well lit, I filed a claim and it was paid without any further incident regarding the amount...all I had to pay was the deductible. So, other than the rudeness in the beginning, I have a good experience with Stonegate through Suncoast Agency in Laguna Hills, California and the coverage is inexpensive compared to Geico, Allstate, State Farm and others.

This company works with sleezy underwriters and adjusters to delay and then low-ball any repair. Their insured hit our vehicle and immediately owned up to fault. However, after fighting them for over 2 months, they offered less than 1/3 the cost of the repair as estimated by a reputable shop. These people have poor service, poor business practices. Stay away if you value time or money.

I canceled my policy with them 15 days before they claim I did, they charged my account and are refusing to process a full refund because "they only now received cancelation request." Please choose anybody but this company to avoid massive headache.

I have had suncost for several years with no incidents. I recently had a very small incident at a Broncos hand trying to park with all the tents obscuring the area. Damage was $960 to other car. My rates went up $150 a month. Horrible customer care trying to find out why. Get penalized fired having the insurance do what they were paid to do. By the way, I have had no claims or tickets in 20 years

I've had issues with them not notifying the dmv my vehicle was insured. Sure, I was at fault because I hadn't paid my premium on time but, when I was current after paying penalties and fees, they didn't notify them. This has led to me having to go into the DMV, twice and show proof. Huge pain!

BEWARE OF THIS INSURANCE COMPANY!! A friend's FULLY COVERED vehicle with them was stolen....car was never found....& they refused to pay him for his car! He took them to court, sued them & DID get compensated!!!👏👏👏👏 Like I said: BEWARE!!

I wanna thanks Julio Uribe for the excellent customer service in order to finish my documents in my policy... what a difference between someone who only pick up a phone call and someone who is professional and prepared in order to help customers with the complete information.

I use to have this insurance but every sense I signed up my total amount due for my insurance went up & up. I couldn’t believe it at first I thought maybe it was late fees or maybe they were charging me for something that I didn’t want. So I paid it 1 month to another month &to another & finally, I said to myself what is going on & why does it keep rising. I quit services with them & my last bill was $276. Which I absolutely was not gonna pay.. Every month it would go up at least 13$. I just was fed up with it in the end & decided to find something cheaper & more reasonable. Now my beginning quote was good. But they duped me. lol wow. I wish I would have seen& researched more. Sign up@ur own risk.

Please don't use this company! They will never pay you if you need them...

They don’t pay victims of hit and run accidents

To offset all the negative reviews, I only have one complaint issue and that was with the adjuster who the auto body repair manager also concurred she was difficult and kind of rude, but she authorized payment of my van which slid into a cement wall at work after I moved from California to Prescott Arizona and the snow and ice condition at night when it was dark and the parking area was/is not well lit, I filed a claim and it was paid without any further incident regarding the amount...all I had to pay was the deductible. So, other than the rudeness in the beginning, I have a good experience with Stonegate through Suncoast Agency in Laguna Hills, California and the coverage is inexpensive compared to Geico, Allstate, State Farm and others.

This company works with sleezy underwriters and adjusters to delay and then low-ball any repair. Their insured hit our vehicle and immediately owned up to fault. However, after fighting them for over 2 months, they offered less than 1/3 the cost of the repair as estimated by a reputable shop. These people have poor service, poor business practices. Stay away if you value time or money.

I canceled my policy with them 15 days before they claim I did, they charged my account and are refusing to process a full refund because "they only now received cancelation request." Please choose anybody but this company to avoid massive headache.

Over charge for insurance..got the same insurance at GEICO for half the price they had me pay

Great Pricing and wonderful customer service.
Stephanie was fabulous to work with. Thank You

This company is very understaffed. It’s hard to get in contact with someone or for them to call back. Jessica is supposed to help me if that helps. She’s just never there.

This company A Max insurance are full of it!
Nither company answer the Phone no customer service at all.Stay away they are a scam.

Inexpensive

I like how they work with you. Rate is great.

Great service and prices

Super high rates and they don't text or email you like they are supposed to.

Great prices, great people, prompt & friendly service...need I say more!!!

The worst customer service

DO NOT WASTE YOUR MONEY NOT WORTH IT DONT BUYYYYYY YOU HAVE BEEN WARNED DONT GET YOURSELF INTO WHAT I AM DEALING WITH

DONT BUY FULL COVERAGE FROM THIS COMPANY. They will not cover you if some one hits you and it’s not your fault.

I know this sound ridiculous and it is, but it’s all a scam. It’s false advertisement and deceptive business practice. There is a class action lawsuit currently in progress.

They’re an insurance company. Doing everything they can to pay as little as possible even if it costs me my career and place to live.

THIS INSURANCE COMPANY IS THE WORST.. I WAS HIT BY ONE OF THERE INSURED DRIVER, AND THE WAY THEY HANDLE THEIR CLAIMS IS UNPROFESSIONAL.. I WAS PARKED AND BECAUSE THEY ARE CHEAP AND DONT WANT TO DO WHAT IS RIGHT, THEY TRIED TO SAY I WAS AT FAULT.. THEY HAVE DONE NOTHING BUT GIVE PROBLEMS SINCE THE BEGINNING. THEY NEED TO DO BETTER AND GO WITH THE EVIDENCE PROVIDED.. THIS IS BY FAR THE WORST PLACE AND THE WORST PEOPLE..

I have had suncost for several years with no incidents. I recently had a very small incident at a Broncos hand trying to park with all the tents obscuring the area. Damage was $960 to other car. My rates went up $150 a month. Horrible customer care trying to find out why. Get penalized fired having the insurance do what they were paid to do. By the way, I have had no claims or tickets in 20 years

Great start up rates!

I've had issues with them not notifying the dmv my vehicle was insured. Sure, I was at fault because I hadn't paid my premium on time but, when I was current after paying penalties and fees, they didn't notify them. This has led to me having to go into the DMV, twice and show proof. Huge pain!

Great insurance company! Roadside assistance is included which is Awesome!

They are great

Avoid doing business with them at any time, they are not up front with their policies and practices and very hard to resolve issues with. I would give them a negative 5 stars if I could

I was hit tboned in a private parking lot. No police report no accident report no claim number I called told them. The other driver filed a claim sun coast paid it and RAISED MY POLICY . Now one will help me. DO NOT DO NOT DO NOT DO NOT START A POLICY WITH THEM THEY ARE CROOKS THEIVES

Run from this company! They are operating illegally and should no longer be in business.

Affordable insurance without the hassle, what more could you want?

Worst company ever for car insurance. I was quoted a price and they ended up charging me double what I was quoted. Paperwork completed, then they spring the price on me. Due to the fact, that I can find insurance a lot cheaper somewhere else. I will not stay with this company and I would never recommend this company to anyone that wants a decent price on car insurance!

Really good prices and when doing good they drop down

It was fine

I have had the worst experience with their claims department. Their insured ran a red light, struck my vehicle and admitted guilt at the scene of the accident but they will not update me or accept liability for the claim. I even sent them the video of their insured admitting guilt. I just want them to pay for the damages to the vehicle even though I was in my second trimester of pregnancy at the time and have paid for my own hospital visits.

I was involved in a hit and run. I've been calling their claim number for over a week and still no one has called back. If you wait for someone to pick up, make sure you're ready to wait for over an hour and a half just for them to not pick up and tell you to leave a message. I've called EVERY SINGLE DAY for 9 days leaving multiple messages. I don't know why I'm giving them money for insurance when they can't even do their job or call their customers back. This is the absolute worst company I have ever had the misfortune of dealing with. They take your money and then they disappear. Worst company and people by far. What a joke of a company.

Won’t even answer their phone.

Most rude customer service ever.
I was hung up on because I had several questions about auto insurance policies when trying to get a quote.

i like this company because it’s help single women mostly keep insurance on there cars. when there budget there monthly expenses.

Good car insurance

Don't buy in to this insurance company! They are just like the rest! They day they are a third of the price of others... NO THEY ARE NOT!!!! They actually turned out to be MORE than the insurance company that I'm already using.....

Good company

There is no access to internet accounts... It's very hard to talk with anyone about clams! JUST all-around mess! Do not like at all !!

I wouldn't know bec I never got a good deal

Always busy. Won’t get back to me.

Horrible service .. very bad customer service is been month since my car wash crash not able to get this situation fix . The adjuster is very arrogant and sarcastic … her name is Alexis Plunkett . My insurance when up so much more the 500 with not reasonable explanation ..Just a bad experience and overwhelming experience .. please find something better out there .. this place just don’t care … 😩😩😩

Great pricing. Best I have found anywhere else. Sending my friends and family to you as well!

This is really strange, has never happened to me before. I decided to save money and looked for cheaper car insurance. Went online and applied to Sun Coast, was told I would be called. Never happened, I was the one that called twice. The reason that they could not help was it was TOO BUSY, too many calls? HUH? Another company called me, and told me the same thing...WHAT? So weird.

Suncoast to the rescue I called Fiesta I had to get my Sun Coast insurance card and she sent it by text and email I was happy to hear the gentleman said he could take it from the phone I car got towed this really help Me thank you

Terrible. Would never recommend them. Especially if you own multiple vehicles

Horrible, they had a good price for my insurance but they never got back with me when they said a representative would call me back within 30 minutes. I waited for 3 hours before I had to call another company.

Not the best insurance. Wish I hadn’t picked this insurance. Not as good as safeco

The first time I found this company - it was absolutely the best! More recently, I went to see about using them again and things weren't the same and pricing had changed quite a bit!! If you do want to call and get a quote though, definitely ask to work with Nancy, she was super helpful, wanted to give me the best quote she could and couldn't have been better!!!!!

horrible insurance company, I had an accident in November, I called them to put in the claim. They give me an adjuster and I've being trying to contact them ever since and they just send me to voicemail, I left them messages, they never reach out to me. The claim department is always busy. I never had any solution from them, they really are a horrible company! I'd rate them at zero stars if I could!

Good

Easy to use app

KEEP SHOPPING AROUND!! I wouldn't recommended this company to the birds. I had road side assistant which I canceled after they sent a guy with a chincy battery operated car charger that didn't even work. He said that all he had no jumper cables or nothing! He basically said your on your own and left. I had to ask my neighbor for a jump. My rates went up almost $30.00 in the 2 years I was with them. I shopped around and did my homework. Now I am with State Farm with more coverage and about $30.00 cheaper. I strongly recommend to shop around. I did and got a way better deal and now I'm a happy and satisfied customer.

They gave me what I need ,what I need is what I pay for, and the 10-day grace period on monthly payments is very helpful

I shopped around for insurance and this is the only company that had the best rates!! I am pleased with Suncoast insurance general!! 😊

I have always been treated respectfully & politely.
I wish they could do comparison quotes to us.
I enjoy their service I just wish they had cheaper plans..

TERRIBLE service they don't deserve a star. Hey, Danny Sanchez! Your getting great reviews on your service why don't you call me, since no one else will return calls or even answer the phones. They don't hesitate to take your money every month but when you need them they avoid you.

They are West Coast & are open at 1030 AM MST. Not good 8f you lock your car at 530 am & need the tow service. Pricing seems really high.

Been Super Happy With This Insurance Company For Many Years!!!

To expensive, not very open or welcoming!
I'm sorry . Need to improve the customer service when speaking in the phone!

Excelente

This company is a joke. Every month they try to tack on additional fees even when there isn't a valid reason for them I would definitely look for a different insurance company if you are looking at these guys!

The VERY worst insurance company! Their policy holder rear ended me on 11/8/22 on I-25. It took my 5 times calling to get to speak to a real person. They haven't been able to speak to their policy holder, she's dodging her responsibility. I have to go through my wonderful insurance company, All-State, to file a claim! Sun Coast is AWFUL!

Price is kind of high for state minimum, without uninsured motorist protection at least.

They never answer the phone .
You will be on hold for the claims dept until you can't take it anymore and you hang up.

Great rates! The cheapest I've found for me and I have 2 accidents and from that 2 tickets in the past 5 years! My rate with suncoast is below $100!!

Nunca regresaron mi llamada
.. nunca responde las preguntas

So helpful

Pretty cheap! Cheaper than any I've ever found and includes road side service!

Not good. I keep getting a cut off notice every month. They won't work with me to change the date of my payment.

Kids loved the nachos

Good

Avoid this insurance, they charge me 400 dollar for security deposite and constantly keep threatening me terminate my coverage. I had 3 weeks to mail in driving record. I wasn’t even inform that I need that before I stared their insurance.
I had to get request form sign in front of a notary, and mail it in to my old state so it would have taken me more than 3 weeks, but they didn’t care. When I contacted them, I had to be on the line a wait over 40 min to get told, they can’t do nothing for the dead line and because of the policy that they somehow fail to put in the contract, they going to terminate me.
They won’t accept Amex, but they didn’t tell me either, waited until the payment got rejected to tell me I have to pay extra now because of late payment. Overall, this is a scam company. Avoid it, contacting them was no help at all. Poor customers service and their only interest is to make profit. If you need insurance get something else, this is a scam.

To exspensivve they quoted me almost twice as much than dairyland is.

Terrible customer service

Easy to use website. Fair prices. Good customer service.

Love it. Good insurance

Good insurance is expensive? Not really with these agents. I made a purchase and will renew when it's time to.

Nice

Fatima was a wonderful help....great customer service!

I’ve been with them for a few years and I have never had any problems. I’m not the best at remembering when bills are due and they are really good at calling me Before hand to remind me that it’s due so I don’t have a lapse in coverage. I have also shopped around and so far they’ve been the cheapest for the full coverage I need. I would definitely recommend

Called minutes before closing and reached there voicemail. But shockingly a insurance rep name Nancy called back and handled my insurance questions as well as get my new insurance policy as of that moment. That's pretty awesome that she was able to just got home and instead called me back and got me all hooked up and back on the road legally. Thanks for everything Nancy

Awesome. Affordable. Great premiums. Highly recommended.

Fast to take your money..very S l o w... to setail claims...would not recommend them for your insurance needs...especially auto !!!!

If I could give it a zero I would, and that would be for one of their reps Ted, telling me I can't get a policy with my boyfriend because I'm not the registered owner of his car. We live in the same house, we drive each other's cars and have been told whoever is in the house has to be added on the policy as a driver or excluded.
Now I'm being told by someone that I have to get my own policy & my boyfriend has to get his own!?

I've worked in the Insurance company, seems like they need to fire their bad eggs or at least retrain them and maybe put them in a position where they don't have to talk to people.

up n down. Some of there reps are Hella rude and I do not tolerate this kind of bs and neither should anyone else don't be afraid to leave bad reviews when there not doing there job right customer is always right don't waste your time on them😤🙄🤦‍♂️👎🏽

Excelente servicio de seguro para mis autos

Grrrreat

I have never had issues with them and have the best coverage as well.

Great helped me very much

Didn't like it......

The worst insurance I’ve ever heard about. We’ve been with them for about 5 years, and it’s been ok until we actually needed them after my husband got in a car accident. First of all, they didn’t even answer the phone on the day of the accident. We were able to make the claim the next day. It took them a full week to get our car appraised at the sight of the accident. But the appraisal guy, needed the mileage. So we went, got the mileage and found 2 parking tickets! Then the day after, they told us our car is totaled. One week after the accident they said they were FINALLY going to tow the car that day, because now they know it’s going to a scrap yard. Here we are, 11 days after the accident, and they call us to ask where is the car. Excuse me?!?! They said they were towing it 4 days ago. So now a third party is calling to see where the car has been impounded. Accidents are always stressful, but it helps if your insurance is actually competent. I’m so disappointed, I’ve never seen a company drop the ball so hard. Looking for a new insurance ASAP, I don’t even care if I spend more money, as long as they have at least 2 brain cells, we’re good.

Me gustó mucho, es grande, bien organizado y si te saca algo más que un susto 😁

Nos robaron $500 por que aviamos cancelado el servio con ellos y les mandamos los nuevos papeles de la nueva Aseguranza y la respuesta de ellos fue que nos faltaba un carro y por eso nos va a devolver el dinero y les dijimos que ese carro fue vendió y por eso no está en muestra nueva Aseguranza y nos colgaron muy mal servicio y si te cambias de casa igual te sube y te va subiendo cada año por el tipo de auto que tengas aún que se viejo

Horrible insurance company

If I could give no star that would be a better rate! Always gave me problems with my payment. I set up automatic payment still problems and had to pay late fees. We finally get to tge end of the policy period. Now they have no problem getting into my account! I called them they denied it!! Gave me the run around!! Terrible costume service Terrible experience!!

It is bad 0

Great customer service Danny is very helpful, knowledgeable and always willing to help. Highly recommend Sun Coast Insurance to anyone looking for great coverage and affordable prices.

If I could give No stars I would. This insurance is awful. Never ever recommend these people. Very rude, impatient and don't care about their customers. Don't use this company.

Excellent service couldn't be happier

No follow up. No real sincere customer service or thoughtfulness about the customer needs. Would not do business here.

Shane bonevi was rude very unprofessional. Never wanted to help.this is one of the worst car insurance that I ever had. I’m glad I left.

Best rates by far!

Not impressed at all. Will be looking for insurance with someone else. Increasing the premium because of age and driving experience

I obtianed coverage Oct 2019. No accidents. Improved credit score and due to covid reduced driving. My policy keeps going up and up with no explanation. Find a differnt option.

Great place.

Great rates!

Affordable insurance

For the most part, they are friendly. And they are working with me because I had a medical issue so I missed work for 2 weeks. The reason behind the 3 star review is I just don't think I'm getting the best price and they are kinda difficult to get a hold of.

They really didn’t care to put effort on my claim they honestly ruined my life made everything harder on me and they were rude about me being at fault and I would call my adjuster and it was always straight to voicemail no callbacks

Basic service

Danny was very helpful in adding second vehicle to my policy. Fast and professional service. The kind of quality you like to
deal with in customer relations. Great job Danny.

Best price for high risk,take guess work out

Danny Sanchez is very nice and he took good care of me thank you.

I would like to say thank you to Danny for being so kind and helpful with all my questions and concerns. It’s always nice to speak with kind and caring people. You provide excellent customer care and I greatly appreciate it.

Danny was so awesome to work with! Great customer service and really helpful. He really went out of his way to make sure I was getting the best price.

Danny was very knowledgeable and polite. Great agent to work with and talk to.

Thank you Danny Sanchez! For helping me i really appreciate it. Its really good to see good people willing to help out others in need. Great attitude helpful Great customer satisfaction Thank you!

I had a great service! All thanks to danny who is awesomely excellent & Who was able to help me understand my policy better then I already knew. Great welcoming personality; highly recommend :)

Danny Sanchez is an absolute delight y'all! He made the entire process quick, easy, and painless. He ensured I got every discount available to me and patiently answered all my questions. Danny is the man- someone give this guy a raise!

Danny is excellent! He is makes sure you understand what you are signing. Wand walks you through the process. I will refer him and suncoast to everyone I know.

After having a really bad experience with my past auto insurance company I was fortunate enough to come across Sun Coast Insurance. Not only did they save me a boatload of money but their customer service was unsurpassed. A representative named Danny Sanchez went above and beyond to thoroughly help me understand the process and I felt he was personally invested in getting me the best rates and service available. He was so kind, even as to involve himself in my personal family matters in a positive way which meant the world to me and showed me that I was making the right choice by choosing this company. I can’t reiterate enough what great customer service Danny Sanchez gave me, it was such a relief to finally speak to somebody that I know cared about my situation and he did everything he could to advise me and help me throughout the entire process. I don’t have a perfect driving record which made it difficult for me to find reasonable rates but sun coast really beat out all the competitors hands down. I guess you could say I Will be a customer for life not only because of the money I saved but because of the extraordinary customer service I received. I highly recommend this company to anyone looking to improve their current auto insurance situation. If I could give more than five stars I would. Thank you again Danny for being so wonderful and helping my family save money and for being so empathetic to my current family situation. I couldn’t have asked for a better experience.

First time having car insurance ever. My 6 month policy got automatically renewed, i called to cancel right away. They told me to send an email to cancel with my name and policy number, and that’s it. I called a few weeks later asking about my refund, they told me they sent a check....to my old address. I thought the refund would’ve gone to my bank account the same way I’ve been paying them. If it was going to be through mail i really wish they would’ve explained that when i was canceling my policy, and that I’m only partially getting. It’ll cost $25 for them to void that check, so in the end it cost me. Poor customer service