I've been with Fernie and his company for 10+ years. There at Allstate, he takes the time to go through policies and help you understand and find the ones that fits your needs. The team is always ready to answer questions and if they are not sure they will do some research and return our call. We appreciate that they're always willing to go the extra mile and keep us happy customers. Thanks!

Don’t come to this office! All they care about is filling up their pockets , they’re not here to help you ! Very unprofessional, when you try to ask about your rates and why they keep rising every few months ! They get offended and they treat and talk to you rude ! I went from $105 for 2 cars to $263 within a year ! What a scam … scam at its finest !

Terrible customer service from a male. I did not get his name, I wish I would have but he hung up on me before I could even get the chance to ask! I was calling for information regarding my policy with Allstate when I asked for clarification on the matter he responded with a snarky remark ‘what’s there more to clarify, it’s as I just said’ well that was the issue! I needed it to be repeated I did not understand and just needed more clarification. He made his comment and repeats himself. I let him know that’s what I needed to know so thank you maybe my choice of words were poor but I did not appreciate the way he addressed me. I just needed it to be repeated and his response was uncalled for. He just ended the call, I understand customers service could be a lot sometimes maybe taking a break after a hard call could be ideal to come back and better assist future customers. I am willing to modify my review because I was also helped shortly by a woman who did provide good service but our call was short due to myself not having the correct information to provide her. She was helpful and told me I could call back and they’re there to help. I was hoping for the same representative but all representatives should be representing the provider with the same conduct.

The only thing they do is collect the money on time other then that nothing good bad customer service, doesn't help for any kind of claims , thinking to leave their services.I spoke with Fernando and in his words we are here to offer sale services no too deal with any claim over a year they haven fix my car and no my fault I regreat to have All state as insurance and no get a lawyer worst insurance I ever have as well to this office sucks,,👎👎👎👎👎👎

This agent has been with me for 10 years now. I am always able to get fast answers to my questions, have updates as needed, and take the time to review my policies. They were here for me when I moved, and have called me when there was a chance to improve my rates or coverage so that I always have the best price as well as the right insurance. The people here are always helpful, polite, and available. If the office is closed, I normally get a reply to messages in less than 24 hours. Their roadside assistance program has been a lifesaver as well and unlike another company I used to have, the service is INCLUDED in my car policy free of charge, with better service!

Ridiculous I called Monday and they were ready to take my money but at the time I only had half two days later Wednesday and all of a sudden they are making all this stuff up they can’t even properly explain talking I’m circles save you guys the time and choose elsewhere I’m sure any insurance company is better than this one.

I have been an All-State client for more than 40 years. I know that it is not an Escamulla issue but the cell phone automated system was in need of a review. It was not a good experience at all. I did get to talk to a person from this All-State office and got the reason for my call taken care of. It is a concern that the phone option is so troublesome to use...in my case.

Rude male I requested a car insurance quote he said not writing car insurance policies at this time only life insurance and home insurance I asked him for a quote and he told me you are probably better staying with farmers insurance like im asking for a quote don’t worry about where I should stay he was probably busy texting on social media or really wanted to close the business which I don’t care if he doesn’t want to work maybe let someone else take the call this is terrible service i hope the company takes care of the personal issues with their employees

The only thing they do is collect the money on time other then that nothing good bad customer service, doesn't help for any kind of claims , thinking to leave their services.I spoke with Fernando and in his words we are here to offer sale services no too deal with any claim over a year they haven fix my car and no my fault I regreat to have All state as insurance and no get a lawyer worst insurance I ever have as well to this office sucks,,👎👎👎👎👎👎

I've been with Fernie and his company for 10+ years. There at Allstate, he takes the time to go through policies and help you understand and find the ones that fits your needs. The team is always ready to answer questions and if they are not sure they will do some research and return our call. We appreciate that they're always willing to go the extra mile and keep us happy customers. Thanks!

Don’t come to this office! All they care about is filling up their pockets , they’re not here to help you ! Very unprofessional, when you try to ask about your rates and why they keep rising every few months ! They get offended and they treat and talk to you rude ! I went from $105 for 2 cars to $263 within a year ! What a scam … scam at its finest !

Great customer service

Ridiculous I called Monday and they were ready to take my money but at the time I only had half two days later Wednesday and all of a sudden they are making all this stuff up they can’t even properly explain talking I’m circles save you guys the time and choose elsewhere I’m sure any insurance company is better than this one.

Terrible customer service from a male. I did not get his name, I wish I would have but he hung up on me before I could even get the chance to ask! I was calling for information regarding my policy with Allstate when I asked for clarification on the matter he responded with a snarky remark ‘what’s there more to clarify, it’s as I just said’ well that was the issue! I needed it to be repeated I did not understand and just needed more clarification. He made his comment and repeats himself. I let him know that’s what I needed to know so thank you maybe my choice of words were poor but I did not appreciate the way he addressed me. I just needed it to be repeated and his response was uncalled for. He just ended the call, I understand customers service could be a lot sometimes maybe taking a break after a hard call could be ideal to come back and better assist future customers. I am willing to modify my review because I was also helped shortly by a woman who did provide good service but our call was short due to myself not having the correct information to provide her. She was helpful and told me I could call back and they’re there to help. I was hoping for the same representative but all representatives should be representing the provider with the same conduct.

There's no better way to deal your insurance needs.

Rude male I requested a car insurance quote he said not writing car insurance policies at this time only life insurance and home insurance I asked him for a quote and he told me you are probably better staying with farmers insurance like im asking for a quote don’t worry about where I should stay he was probably busy texting on social media or really wanted to close the business which I don’t care if he doesn’t want to work maybe let someone else take the call this is terrible service i hope the company takes care of the personal issues with their employees

Les doy las gracias, porque el año pasado tuve un accidente y me atendieron muy bien y mi carro me lo arreglaron sin tener que sacar dinero de mi bolsillo, los recomiendo ampliamente, gracias por su ayuda

Best insurance company I have been with Fransisco really helps his customers

Very Fast, efficient,and Helpful. Escamilla’a office has helped me save monthly and provided amazing customer service.

It’s being couple of years with Allstate and I have nothing to complain . Every time I had a question it was answer . Thank you Fernando Escamilla and staff .

Hacen buen trabajo con rapidez, y precios accesibles a tu bolsillo se los recomiendo 👍

I have been an All-State client for more than 40 years. I know that it is not an Escamulla issue but the cell phone automated system was in need of a review. It was not a good experience at all. I did get to talk to a person from this All-State office and got the reason for my call taken care of. It is a concern that the phone option is so troublesome to use...in my case.

Great service

Agent's office runs efficiently. He saved us money combining our house insurance with our car insurance. We paid 1/2 the cost for home insurance wiyh Allstate, than Progressive offered.

Friendly and helpful

Love the Escamilla office! They're always attentive!!!

Went in a couple weeks ago and was helped by an agent named Veronica she was very informative and explained coverages to me and made sure i understood everything.

I've requested to move to another office and they refuse to. Many times I have asked them to help me with my account and it gets messed up instead of fixed, and then they blame me. They are rude ALL staff including the owner. One staff member said she was matching my energy when I was upset about her attitude and treatment.

Wonderful people to do business with.

Thank you for your great service! Specifically related to my son's auto accident. Your office and staff kept us informed and handled everything. I am so relieved you took that stress from me. I greatly appreciate all your hard work and everything you have done for us. Thank you.

Great service everytime!
Professional and polite agents.
Good prices too.
Very recommended😁😁

Don't deal with Allstate insurance. The agents are rude and incompetent. They file insurance late or incorrect with the DMV and then they don't accept their mistake and try to correct their error.

there the best so helpful and quickly responding to what I needed

Wonderful, professional office staffed with kind, considerant, and knowledgeable individuals.

I've been with Allstate for over 10 years. They insure everything I own. I'm a busy mom and I work full time. When I need to file a claim I dont have time to sit on hold and fill out paperwork. When I call my rep picks up and I'm NEVER placed on hold. I dont fill out paperwork. They answer with what can I do for you and no worries, we'll take care of it for you. I have piece of mind and that's priceless. Thank you for being awesome!

Great customer service!

Didn’t really have a good experience the last time i filed for a claim. I had to call and talk to the insurance company of the person who rear-ended me. I was expecting a ‘wow’ service since i am a client for over 15years. Didn’t get it. It was a total let down.

Fernando Escamilla and his associates were very helpful and knowledgeable. I appreciate all their efforts.

L. Contreras

Helpful and very personable staff always willing to assist with our insurance needs.

I simply really love Allstate and Fernando Escamilla and his agency. Everyone is very helpful and they really know their business. I like the fact that when I call the office I always get a live person and they don't try to handle me with computer, robotic services.

This agent has been with me for 10 years now. I am always able to get fast answers to my questions, have updates as needed, and take the time to review my policies. They were here for me when I moved, and have called me when there was a chance to improve my rates or coverage so that I always have the best price as well as the right insurance. The people here are always helpful, polite, and available. If the office is closed, I normally get a reply to messages in less than 24 hours. Their roadside assistance program has been a lifesaver as well and unlike another company I used to have, the service is INCLUDED in my car policy free of charge, with better service!

Fernando is great, knowledgeable, and trustworthy!

Thank you for great service !

I had accidentally let my earthquake insurance lapse. I called the office and they immediately got the paperwork to me and got it back under coverage.

Service was very efficient and the agents were competent and friendly.