Caitlin Ferraro - State Farm Insurance Agent

940 Calle Negocio Ste 230, San Clemente, CA 92673, United States

Caitlin Ferraro - State Farm Insurance Agent
Company Overview

Our mission is to provide a remarkable customer experience in every interaction. We aim to help customers, their family and their assets. We build genuine relationships with customers, local businesses and community members. Our goal is to help you achieve your goals and manage the unexpected in your lives so you can realize your dreams. License #: CA-0K25991, AZ-17597606, OR-17597606

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Policyholder Reviews
Policyholder Review №1

My agent has been so incredibly helpful while I navigated a big issue. Very appreciative of her and the time she took to help me even going as far as reaching out to me outside of business hours to make sure everything was being resolved. Thanks Caitlin!! 🫶🏼

Policyholder Review №2

They are amazing 👏

Policyholder Review №3

I have some concerns with my home insurance policy so I email my agent asking for help. She responded outside of normal business hours in the evening instead of waiting the next day. Also she provided me with a great solution and then took action to take care of it after confirming with me on the acceptance. What a great and friendly service. 👍

Policyholder Review №4

Caitlyn and her staff are remarkable! Highly recommend for your insurance needs.

Policyholder Review №5

Policyholder Review №6

Caitlyn and Max are truly awesome, very professional, knowledgeable, helpful, and responsive. They were always there when I needed them.

Policyholder Review №7

Caitlin and her team are always professional, knowledgable and willing to assist when needed. Caitlin takes the time to explain the policy's coverage and offers suggestions to modify the coverage to better fit my needs. Will always recommend Caitlin Ferraro to family and friends!

Policyholder Review №8

Couldn’t find anyone local who would respond to our calls. Caitlin was the only one who reached out to us and handled everything efficiently. Her diligence and business ethic is on point. She treated us with respect and kindness.
Thank you Caitlin and team!

Policyholder Review №9

Caitlin was great helping me getting my new auto policy with State Farm, she was proficient, professional and saved me some money in premium vs my other policy that raised my premium. Should you ever got tired of your other insurance company like mine, by all mean please give Caitlin a call.

Policyholder Review №10

Caitlin made setting up my new insurance a quick and easy process. I answered all the questions and she set it all up for me. Thank you guys for always taking care of me! Will 100% always recommend you guys to my friends and family!

Policyholder Review №11

We recently moved out of state and were clients of Caitlin’s for over 10 years. Caitlin and her team were amazing and we wish we could still work with them. They make you feel comfortable, like family or friends and not just a number. Max was always extremely helpful and quick to resolve any questions. 100% recommend them to anyone who needs their services.

Policyholder Review №12

I am happy with State Farm in general and sad that in my move to TX I kept SF but had to find a new agent. I really miss having Max and Caitlin. I always felt very taken care of. My whole family is on SF Cali, parents and siblings. So thank you! 🤗😊🌻

Policyholder Review №13

Caitlin and her staff are terrific! Very professional and they keep us up to date on any changes to our policies. Outstanding customer service!!!

Policyholder Review №14

Excellent service and always timely in responding. They review your coverage as it’s coming up for renewal and advise you of possible alterations you might want to make but don’t try to up-sell you on something you don’t need.

Policyholder Review №15

We are BEYOND grateful to have found Caitlin Ferraro w/ State Farm. She is professional, friendly, courteous, and so easy to work with. She always responds promptly to any questions or concerns we may have, and is so efficient whenever we need assistance or changes made to our different policies. She is a beacon of light in the industry, and we couldn't recommend her more!! Thank you, Caitlin, for always taking such good care of our family, and all of our insurance needs!! :) -Hege.

Policyholder Review №16

Everyone at State Farm has always been very helpful to me very kind especially Max who has went out of his way to make sure there was anything he could do to help me made me feel like I really was important Caitlin is wonderful too I'll never leave safe for him thank you guys so very very much

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Policyholder Review №19

Caitlin has been our agent for many years and she is very responsive in getting quotes as well as helpful in assisting with how to use the insurance services.

Policyholder Review №20

I have been a customer of Caitlin Ferraros State Farm Office for many years. She has always been very helpful in answering any questions as well as providing me anything I needed. Max is also excellent. He has been instrumental in helping me with a severe car accident I was in. There have been a few times I have requested help while I was recovering and couldn’t handle it. Max has always been very prompt and helpful. Thank you both again!

Policyholder Review №21

Max was very helpful and stayed right on top of working on my policy. I was on vacation until today and told him if I haven't received new paperwork on my policy when I returned that I would be calling him. He called me before I had a chance to call him, he told me what was going on with my policy and had answers for me. Customer service is something that seems to be lost today, but not with Max, I very much appreciated working with him in your absence.

Policyholder Review №22

Was able to swiftly get my renters insurance transferred via text message. It allowed me to work my normal work day and multitask when needing to answer text messages with them.

Policyholder Review №23

. Max and Catlin provided us with the service and attention to details regarding our recentcar accident. . They kept on top of things and gave us regular updates regarding our claim. Thet certainly were the GOOD NEIGHBORS promised in State Farm ads. Cannot praise them enough

Policyholder Review №24

Needing to contact your insurance agent is usually because of a negative situation, every time I have had to contact my agent Caitlin Ferraro has been a positive experience. Thank you Caitlin and thank you State Farm for always standing with me as your client and making the experience positive despite the circumstances.

Policyholder Review №25

Caitlin Ferraro is amazing. She answers her phone every time I call and answers her emails immediately. When I speak with her, she is so helpful and always handles my emergency or handles what is needed. I highly recommend State Farm and Caitlin.

Policyholder Review №26

Caitlin is an absolutely dedicated State Farm agent. She and her team have always gone to bat for me and my family for the best possible rates with the best possible coverage. Coverage is more important than finding the lowest rate, but Caitlin will take the time to find all possible discount options to give you tut best of both worlds. Each member of her team is educated, resourceful, knowledgeable about their trade and courteous. Although my family no longer lives in the area, we're still use this office as our agents because of the great customer care.
I have multiple vehicles, renters insurance, life insurance, and a business bond with State Farm. If they could carry my business insurance, I'd used them for that too. Caitlin truly cares about her clients. If you're looking for a great agent and excellent insurance policy, call Caitlin.

Policyholder Review №27

Caitlin (and Max) are detailed, quick and always available! And State Farm will insure our San Clemente house when many other firms won’t.

Policyholder Review №28

Caitlin has been a tremendous partner for my personal and small business insurance needs. Highly responsive, knowledgeable, and professional. Great peace of mind!

Policyholder Review №29

I have been with State Farm since 1982 and would highly recommend them for your auto, homeowner and earthquake insurance. My agent, Ms. Caitlin Ferraro, is both professional and responsive to any questions and/or assistance.

Policyholder Review №30

Amazing service as always!! Always appreciate Caitlin helping me out with questions and of course, great coverage.

Policyholder Review №31

Caitlin and her associate Max are the best State Farm agents I have worked with.
They are very professional..they get back to inquiries very fast.
I’d Recommend them to anyone who ask about good State Farm agents. They’re very nice as well. Good all around experience.

Policyholder Review №32

We always get the best customer service from this office! Grateful to have them.

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Policyholder Review №35

Love Caitlin and her team You dial their number and get a real person on the phone making you feel like family. They always have your best interest in mind and are never pushy selling you additional services.

Policyholder Review №36

Caitlin and her team of very knowledgeable agents has been first class since we started using them many years ago. Their response time is the absolute best and has been by my side for every twist and turn of my busy life. They are considered family.

Policyholder Review №37

Policyholder Review №38

Policyholder Review №39

Caitlin and Max always are helpful and professional, and make having State Farm insurance easy.

Policyholder Review №40

This is the best insurance agent and company ANYONE could ask for. We, like a lot of people have moved out of California. We were nervous about EVERYTHING. Auto insurance included. When we called Caitlin's office, we were surprised to find out that she covered Arizona too! Not only was the process easy, cheaper and streamlined, but they are ALWAYS great at service. Customer service is a lost art, but not here, not with this team. Thanks for always being a good neighbor, even from another state...

I would recommend that everyone who enjoys good people and good service for good insurance, CALL CAITLIN FERRARO!

Policyholder Review №41

Personally have experienced Exceptional Customer Service and Professionalism from both Caitlin Ferraro and Max Houston. Highly recommend StateFarm with this group to keep all processes simple and smooth.

Policyholder Review №42

Policyholder Review №43

Caitlin and her staff are great. My family has been policy holders for years and they have always taken care of claims promptly and fairly. I would highly recommend them for your next insurance.

Policyholder Review №44

Policyholder Review №45

Caitlin and Max are the best, that’s why I have been with them for over two decades!

Policyholder Review №46

Policyholder Review №47

Caitlin Ferraro - State Farm Insurance Agent

Is hands down the best agent I have ever dealt with... Very responsive always happy to help. I cannot say enough about her and her team. If you are looking for someone who is on top of her game. Caitlin is your agent I cannot say enough about her. Highly recommend her and her team absolutely THE BEST!!

Policyholder Review №48

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Policyholder Review №50

I haven’t always had the best luck with cars but Statefarm has always been the best with Customer Service. Always responsive and expedient

Policyholder Review №51

Caitlin Ferraro and her staff are very professional!They are always available to answer any of my questions when I call . Very helpful!

Policyholder Review №52

Caitlin made the switch from Farmers to State Farm easy and is helping me save even more! She was professional, knowledgeable, and responsive regarding my questions and not pressure me to edit or add anything when helping me create a policy. She was aware of my budget and worked within that. I’m looking forward to working with her as my agent and moving forward with State Farm.

Policyholder Review №53

I've been a customer for over 30 years with this office and I'm very satisfied with everyone ☺

Policyholder Review №54

This office has always been extremely responsive and helpful. Caitlin is great. Max is a Rockstar.

Policyholder Review №55

Max was great. I'm a business owner and wish I had 10 just like him working for me.

Policyholder Review №56

My agent Max Houston was so professional and helpful in answering my questions. He delivered my estimate quickly. Very happy with my state farm experience!

Policyholder Review №57

I’ve been with different insurance company and I am so happy to finally have an insurance that’s there to help you 24/7. Highly recommend! Kudos to Max and Caitlyn.

Policyholder Review №58

We've been a client of Caitlin's for a few years now. She and her staff are extremely attentive and comfortable to talk to. I think we'll stay a while!

Policyholder Review №59

Max is great.Real professional as well as caitlin

Policyholder Review №60

Great Great service from Max and Caitlin. Can not complain. Thanks.

Policyholder Review №61

Our family have been with state farm for over 7 years. During this time we have had the unfortunate events of 2 accidents. Max and Caitlyn have been there for us for moral support and professional support. I would like to send a huge shout out for helping us through the claims for our vehicles. Keep up the good work.Yes I have referred them to all my family and freinds

Policyholder Review №62

Caitlin is hands down the best insurance agent I’ve ever worked with! She’s extremely responsive, helpful, honest, kind, and knowledgeable and I highly recommend her and State Farm. Pricing and customer service have been unbeatable.

Policyholder Review №63

Caitlin Ferraro took over my policy after my agent retired. She has been awesome with me. She sends me reminders. She keeps me current on my policy adjustments. Caitlin’s State Farm service is first class. Have had State Farm since 1979, they rock!

Policyholder Review №64

Caitlin has been helping us and our whole family for 15+ years!!! Caitlin and her team are exceptional to work with. They are always quick to reply to any questions we have and always eager to help us. Would highly recommend them! Honest, reliable and trustworthy.

Policyholder Review №65

I have the best customer service ever.Very pleased

Policyholder Review №66

Caitlin is amazing. I have received the best customer t from her and her staff. Highly recommend using her as you insurance agent.

Policyholder Review №67

Policyholder Review №68

Walking into Caitlin's agency I knew little about what was best for me a protecting myself and my property. Caitlin was nothing but warm and welcoming and helped me decide what was the best insurance options were for me. She and her team are extremely knowledgeable, friendly and truly want the best for you. I could not recommend them more.

Policyholder Review №69

I have been a client of Caitlin Ferraro's office for a two years and I have been so impressed with their service. They have helped me through a few claims and their team was readily available and helpful guiding me through the process.

Policyholder Review №70

Met with Caitlin to discuss insurance options and was impressed by her knowledge of the industry. However, I did the State Farm jingle, and she did not appear in my living room. Will keep trying.

Policyholder Review №71

Caitlin and her team are all super helpful and nice! I was able to get a quote for my auto, home, and life insurance. They answered all of my questions, no matter how many I had. Caitlin and her team are very passionate about making sure people truly understand their insurance needs and are properly protected. I have recommended this agency to a number of my family and friends and will continue to do so!

Policyholder Review №72

Caitlin has made the transition to State Farm smooth and worthwhile. I can always count on her for great coverage and service.

Company Details
  • 3 photos
  • 72 reviews
  • 5.0 A.M. Best Rating
  • Claims Hotline: +1 949-238-4200
  • Official Website: https://www.myagentcaitlin.com/?cmpid=eu4z_blm_0001
  • Corporate Headquarters: 940 Calle Negocio Ste 230, San Clemente, CA 92673, United States
  • Geo Coordinates: 33.4524203, -117.6055195
Insurance Products
  • Insurance agency
  • Auto insurance agency
  • Life insurance agency
Business Hours
  • Monday: 8:30 AM–5:30 PM
  • Tuesday: 8:30 AM–5:30 PM
  • Wednesday: 8:30 AM–5:30 PM
  • Thursday: 8:30 AM–5:30 PM
  • Friday: 8:30 AM–5 PM
  • Saturday: Closed
  • Sunday: Closed
Service options
  • On-site services: Available
Accessibility
  • Wheelchair-accessible car park: Available
  • Wheelchair-accessible entrance: Available