TL;DR - If he can't provide a quote in two months with multiple follow-ups, would he ever responded if I needed help with a claim?

Full disclosure: I was never actually able to get a policy with Stafford Jacobs and CAL Insurance.

I reached out to Stafford in March based on a recommendation. I explained what I needed, and that one policy expired in early May, so there was both a reasonable amount of time to figure out policies and a time constraint.

* I sent him the requested documents and filled out all of the requested forms.
* Three weeks later, no response, so I followed up. He had COVID and asked if he could response the following week.
* Two week later, one of my policies is now *expired* (which is what I was trying to avoid when contacting him in May), but I still have nothing from Stafford, so I follow up again. Now he needs more information (that he could have asked for six weeks before), so I provide that. "Received and downloaded," he says.
* Now, another two weeks later, two full months after I originally contacted him, I still have absolutely nothing.

I was trying to go through a recommended local agent because I was tired of talking to a drone at a call center who knew nothing about me and who just referred me to another department to get anything done. But if I am still waiting, after two full months and half-a-dozen attempts at follow-up to get a quote from CAL Insurance, would I have any hope that they would actually be helpful if I needed to file a claim? Definitely not.

CAL insurance is our trusted advisor who has helped us navigate the waters with cybersecurity & commercial insurance. Joe Delucchi & his team are an impressive bunch of friendly professionals who have a vast amount of knowledge in their industry. I highly recommend CAL insurance.

CAL Insurance is one of the best around. Joe Delucchi has built an incredible business that retains that local SF feel. I can't say that I've been to so many social events in another insurance broker's office! Stafford Jacobs handles all of my commercial insurance needs and really makes the complicated easy. He takes the headache out of insurance and is an absolute pleasure to work with. I highly recommend CAL.

I have been a client of CAL for quite some time now, and they continue to impress. I had to change a policy recently and the process was great! Joe and his team are professional, responsive and, importantly, friendly people to work with!

We got introduced to one of the CAL agency partners through a mutual connection in order to secure a general liability insurance for our startup company. We were required to provide the proof of insurance to an external partner within 90 days. To our shock and amaze, the person took pretty much until the deadline to provide a quote. Once the quote was provided it was embarrassingly high price from a provider with low ratings. Perhaps this is also a self criticism that we were too patient with them. But in no good conscious I am able to recommend their service to any business or individual.

I love working with Joe and his team at CAL Insurance. They are attentive, resourceful, and very customer focused. I am impressed with their work ethic to deliver the best customer journey for each of their clients.

CAL is our go-to insurance firm for all things insurance - cyber coverage, employment practices, health, workers' comp - you name it. The brokers are super knowledgeable and responsive. You can't go wrong!

I have been doing business with CAL for over 20 years, and I highly recommend them. My agent is always helpful and very responsive.

TL;DR - If he can't provide a quote in two months with multiple follow-ups, would he ever responded if I needed help with a claim?

Full disclosure: I was never actually able to get a policy with Stafford Jacobs and CAL Insurance.

I reached out to Stafford in March based on a recommendation. I explained what I needed, and that one policy expired in early May, so there was both a reasonable amount of time to figure out policies and a time constraint.

* I sent him the requested documents and filled out all of the requested forms.
* Three weeks later, no response, so I followed up. He had COVID and asked if he could response the following week.
* Two week later, one of my policies is now *expired* (which is what I was trying to avoid when contacting him in May), but I still have nothing from Stafford, so I follow up again. Now he needs more information (that he could have asked for six weeks before), so I provide that. "Received and downloaded," he says.
* Now, another two weeks later, two full months after I originally contacted him, I still have absolutely nothing.

I was trying to go through a recommended local agent because I was tired of talking to a drone at a call center who knew nothing about me and who just referred me to another department to get anything done. But if I am still waiting, after two full months and half-a-dozen attempts at follow-up to get a quote from CAL Insurance, would I have any hope that they would actually be helpful if I needed to file a claim? Definitely not.

CAL insurance is our trusted advisor who has helped us navigate the waters with cybersecurity & commercial insurance. Joe Delucchi & his team are an impressive bunch of friendly professionals who have a vast amount of knowledge in their industry. I highly recommend CAL insurance.

Always there when I need them and best bargain for rhe money no matter the type of insurance!

I have been a client of CAL for quite some time now, and they continue to impress. I had to change a policy recently and the process was great! Joe and his team are professional, responsive and, importantly, friendly people to work with!

CAL Insurance is one of the best around. Joe Delucchi has built an incredible business that retains that local SF feel. I can't say that I've been to so many social events in another insurance broker's office! Stafford Jacobs handles all of my commercial insurance needs and really makes the complicated easy. He takes the headache out of insurance and is an absolute pleasure to work with. I highly recommend CAL.

One call is all it takes for any insurance issue to be resolved. This team makes sure your insurance policy works for you

I have been doing business with CAL for over 20 years, and I highly recommend them. My agent is always helpful and very responsive.

I love working with Joe and his team at CAL Insurance. They are attentive, resourceful, and very customer focused. I am impressed with their work ethic to deliver the best customer journey for each of their clients.

CAL is our go-to insurance firm for all things insurance - cyber coverage, employment practices, health, workers' comp - you name it. The brokers are super knowledgeable and responsive. You can't go wrong!

Highly recommend - responsive and friendly staff that advocates for their clients. CAL is awesome.

Love the CAL team! ESM is a very proud partner and highly recommend their organization.

Joe & team have been extremely helpful, reliable, and responsive to my small business insurance needs for the past 3 years. I highly recommend them.

We got introduced to one of the CAL agency partners through a mutual connection in order to secure a general liability insurance for our startup company. We were required to provide the proof of insurance to an external partner within 90 days. To our shock and amaze, the person took pretty much until the deadline to provide a quote. Once the quote was provided it was embarrassingly high price from a provider with low ratings. Perhaps this is also a self criticism that we were too patient with them. But in no good conscious I am able to recommend their service to any business or individual.