Special shoutout to Maria for the impeccable customer service and knowledge she provided me today.
I was in the market for a new Auto Insurance policy and was directly contacted by Maria after an online quote. Maria is friendly, personable and very knowledgeable. Maria was able to save me a good amount of money with additional discounts; who doesn’t love great insurance coverage and savings?! I’m grateful at how quickly she reached out and made contact to get the policy established. I definitely recommend and look forward to being insured under State Farm going forward.

Very satisfied talking to Maria with the exceptional and professional customer service she provided. Maria made the entire process really smooth and very timely. She was super friendly and very responsive as well. I would definitely recommend speaking with her.

Whenever I need to talk to Ana Orozco (my supposed main agent) to discuss my policy since my insurance keeps increasing every three months, which I personally don't believe is legal. The agents tell me that she is not in the office, that she is traveling, that she is busy, that she will return my call, blah, blah, blah, apparently Ana Orozco does not exist.
It is incredible that things as important as helping a client solve a problem, she does not take a few minutes to show true interest (I think she is selective with her clients)
I personally and based on my experience with her, do not recommend her.
Advice to State Farm agents; Clients are helped, not hidden from them. It is a shame for me to be begging for a little real help.
I hope that one day Ana Orozco will finally take the time to truly help me and in the process I will get to know her.

Maria, Ana and Veronica have been more than helpful when breaking down insurance benefits from Liability, Comprehensive, and Collision Coverage. Their team efforts, customer service attributes is above and beyond.

I would recommend their services to anyone looking for an easy process in getting their car insured.

Best regards,
- Jesus Ibarra

I have had insurance with the office for awhile now and starting from day 1, Maria has always taken the absolute best care of me! Anytime I have a question or concern, she is so quick to go over any information I need and give me scenarios and choices to help make sure me and my family are protected. She goes above and beyond to make sure me and all of her clients are cared for. With the office I don’t feel like a number, but part of the extended family. Maria deserves more than 5 stars!

We had been with our former State Farm Insurance broker since 2008 who retired, then whose practice was taken over in 2018 by the effective and empathetic, Ana Orozco. Like others stated, we find that Ana Orozco has treated us as valued clients in all our interactions.

As a case in point, during the 2020 fire summer season, Ana unexpectedly contacted our household to advise us of the changing red zone / evacuation lines in nearby zip codes which was hugely surprising, but which we found to ultimately be, caring and pro-active. Moreover, in 2021 when State Farm’s corporation rolled out policy & pricing changes, she did a Zoom conference call with us, to walk through the changes & to review ways to alter our policy for savings.

Her staff members form her great support team. Veronica, Maria, & Jackie have professionally assisted us in various capacities. Each have proven helpful in a clinch, whether forwarding key policy change requests, taking over the phone payments, booking appointments, or communicating essentials. For example, in Spring 2021, I contacted the front office to advise them of our pending car purchase (within 24hours). All details were passed along to Ana & on the next day of purchase, our new State Farm auto insurance policy was queued up, ready to go.

This particular brokerage firm & staff are overall quite responsive, and continue to represent a positive client experience.

C.U.

Would like to take a moment to thank Maria for the combination of great customer service and knowledge she provided.
I was looking for a new insurance company because of an exorbitant car insurance rate increase from the company I was with that occurred after a minor fender bender.
I was directly contacted by Maria after an online quote. She was friendly, not pushy and very knowledgeable. She saved me an enormous amount of money, while actually increasing my insurance coverage. So glad she proactively reached out and I look forward to a long insurance/client relationship with this agency, Maria, Ana and the rest of the staff.

If you're looking for a professional agency office, look no further! I had a great pleasure to speak with Veronica and she was amazing. She listened to my needs and heard me out and provided excellent service by getting back to me quickly and providing me the assistance I needed. I felt genuinely cared for, and understood which proved to me the strong company value she has with State Farm. Thank you for being there for me like a good neighbour! 😊

Me atendió María el servicio que me brindo fue muy bueno atiende muy bien al cliente yo quedé satisfecho con el servicio que me brindo María

Very satisfied talking to Maria with the exceptional and professional customer service she provided. Maria made the entire process really smooth and very timely. She was super friendly and very responsive as well. I would definitely recommend speaking with her.

Whenever I need to talk to Ana Orozco (my supposed main agent) to discuss my policy since my insurance keeps increasing every three months, which I personally don't believe is legal. The agents tell me that she is not in the office, that she is traveling, that she is busy, that she will return my call, blah, blah, blah, apparently Ana Orozco does not exist.
It is incredible that things as important as helping a client solve a problem, she does not take a few minutes to show true interest (I think she is selective with her clients)
I personally and based on my experience with her, do not recommend her.
Advice to State Farm agents; Clients are helped, not hidden from them. It is a shame for me to be begging for a little real help.
I hope that one day Ana Orozco will finally take the time to truly help me and in the process I will get to know her.

Me atendió María Orozco y la verdad que ha sido una de las pocas personas que se interesa en darte un buen trato en cuanto a seguros se refiere 100% recomendada

Maria, Ana and Veronica have been more than helpful when breaking down insurance benefits from Liability, Comprehensive, and Collision Coverage. Their team efforts, customer service attributes is above and beyond.

I would recommend their services to anyone looking for an easy process in getting their car insured.

Best regards,
- Jesus Ibarra

Special shoutout to Maria for the impeccable customer service and knowledge she provided me today.
I was in the market for a new Auto Insurance policy and was directly contacted by Maria after an online quote. Maria is friendly, personable and very knowledgeable. Maria was able to save me a good amount of money with additional discounts; who doesn’t love great insurance coverage and savings?! I’m grateful at how quickly she reached out and made contact to get the policy established. I definitely recommend and look forward to being insured under State Farm going forward.

Excelente servicio y asesoría; cumplen con detenimiento y en detalle todo lo referente a las pólizas de aseguranza. La agente Ana Orozco y María son personas de muy buena actitud de servicio, tienen bastante conocimiento del tema de seguros. Son cien por ciento confiables este agente de seguros de State Farm 10 de 10 recomendable.

Maria Maldonado working through Ana Orasco has been personable, shown superior knowledge of her industry, demonstrated great patience and professionalism with me ( a fairly demanding client). I view Maria and Ana as first rate resource in my financial situation.

Thank you!! Ana Orozco for your quality service and for do everything that was on your hands to help me with my insurance policy I will refer you to all my family and friends thank you Ana ones again for the best service you have to all your customers.

100% recomendada te ofrecen soluciones a tus problemas, hablan tu idioma, eficiencia y excelencia en su trabajo

Es una persona muy amable y te ayuda mucho a resolver tus problemas

The best ever! I was on a hectic process of moving out and had to change my renters policy. I told them needed all the docs to finalize my lease that day and they were able to provide me my new doc in less than an hour! Thank you So much I really appreciate everything!

Amazing Service, very professional !

Thanks Maria and all team!

Veronica is the best! she’s very professional, friendly and gives great customer service. She help me get auto insurance and she was great at explaining my policy and benefits. I really recommend Veronica if you need help with anything.

I had the pleasure of working with Ana and Maria. They both provided top-notch customer service while also working to get me the best deal. If you are looking to switch insurances or start a new plan I highly recommend Ana and Maria!!!

Would like to take a moment to thank Maria for the combination of great customer service and knowledge she provided.
I was looking for a new insurance company because of an exorbitant car insurance rate increase from the company I was with that occurred after a minor fender bender.
I was directly contacted by Maria after an online quote. She was friendly, not pushy and very knowledgeable. She saved me an enormous amount of money, while actually increasing my insurance coverage. So glad she proactively reached out and I look forward to a long insurance/client relationship with this agency, Maria, Ana and the rest of the staff.

Ana muy bien buen precio pero no responde cuando se le queda su carro en el frewy

Ana was very helpful, she made the whole process of getting auto insurance really easy.

Maria has been really helpful. Throughly explaining the insurance policy and answering questions. Very easy to talk to.

I have had insurance with the office for awhile now and starting from day 1, Maria has always taken the absolute best care of me! Anytime I have a question or concern, she is so quick to go over any information I need and give me scenarios and choices to help make sure me and my family are protected. She goes above and beyond to make sure me and all of her clients are cared for. With the office I don’t feel like a number, but part of the extended family. Maria deserves more than 5 stars!

ANA OROZCO. Me atendio muy bien y me explico todo bien gracias ANA

TANKS MARIA. EXELENT SERVIS.

If you're looking for a professional agency office, look no further! I had a great pleasure to speak with Veronica and she was amazing. She listened to my needs and heard me out and provided excellent service by getting back to me quickly and providing me the assistance I needed. I felt genuinely cared for, and understood which proved to me the strong company value she has with State Farm. Thank you for being there for me like a good neighbour! 😊

I will NEVER go to another insurance company again! This is the best office by far State Farm has to offer in this area. Maria always goes above and beyond for me and my whole family. Every time something unfortunate happens she is always so pleasant to speak with and always gets the job done. Thank you guys for being one less thing for me to worry about, you will always have me as a customer

If I could give Veronica 10 stars for outstanding service, I would! In my dealings with her through the years, she has always been a thorough and efficient professional. I have new respect for her, though, after my dealings with her during the past week! We needed fire insurance for a property in Calistoga we were purchasing, and our financing was contingent upon securing the required insurance. Our real estate agent gave us the name of a local broker she uses, but after 10 days of trying, he was unable to secure anything.
At 4:50pm on Thursday afternoon, I reached out to Veronica to see if there was anything she could possibly do to help us. I explained the urgency of our situation, and she immediately called the central office to see if a policy could be written for the property. With 5 minutes she called back and confirmed that it was possible. As it was the end of the day, she said she’d have to wait until Friday am to give me the quotes.
First thing Friday morning, there was an email from Veronica, outlining the complete coverage, with several options for various deductibles and policy configurations. To say she pulled a rabbit out of her hat is the perfect description of the service she provided! In addition she’s also provided the same outstanding service while updating our car insurance with recent acquisitions. Thank you Veronica, for ALL your help, and being a consummate professional with a level sense of humor.

They answer calls personally and are quick to respond.

Stopped by to inquire about life insurance & was really pleased with the service I received,very friendly staff.I’m Lookin forward to doing more business with them in the future.

I haven't gotten my license yet, actually in the process but they were able to find a great policy and reasonable rate a month even though i haven't got my license yet. And being a first time insured driver feels great and with the coverage i was able to get im sure i will be with state farm for a long time. Not to mention that my agent was very nice, processional, and she made me feel comfortable and assured me i was in good hands.

Very professional yet friendly customer service. Veronica was very knowledgeable and helpful! Would recommend to anyone who’s looking for auto or home insurance.

We had been with our former State Farm Insurance broker since 2008 who retired, then whose practice was taken over in 2018 by the effective and empathetic, Ana Orozco. Like others stated, we find that Ana Orozco has treated us as valued clients in all our interactions.

As a case in point, during the 2020 fire summer season, Ana unexpectedly contacted our household to advise us of the changing red zone / evacuation lines in nearby zip codes which was hugely surprising, but which we found to ultimately be, caring and pro-active. Moreover, in 2021 when State Farm’s corporation rolled out policy & pricing changes, she did a Zoom conference call with us, to walk through the changes & to review ways to alter our policy for savings.

Her staff members form her great support team. Veronica, Maria, & Jackie have professionally assisted us in various capacities. Each have proven helpful in a clinch, whether forwarding key policy change requests, taking over the phone payments, booking appointments, or communicating essentials. For example, in Spring 2021, I contacted the front office to advise them of our pending car purchase (within 24hours). All details were passed along to Ana & on the next day of purchase, our new State Farm auto insurance policy was queued up, ready to go.

This particular brokerage firm & staff are overall quite responsive, and continue to represent a positive client experience.

C.U.

We worked with Maria on Ana’s team, not Ana directly. We were shopping for homeowners insurance.
Maria helped us get the perfect balance of cost and coverage, with multiple quotes for covering auto as well. As a first time homebuyer, she helped navigate the terminologies and implications without trying to create a false sense of urgency, as many agents do.
She was glad to run multiple quotes and was very responsive throughout the process. This is important to know if there is a claim in the future.
Extremely personable, professional and responsive. Would recommend.

Very Good Customer Service, ✅
Friendly and Professional,
I will give 5 Stars ⭐⭐⭐⭐⭐
Thank You Very Much. 🙏

First of all I want to say that from start Maria was so sweet she was super helpful and overall a good person to talk to i got all the help I need was so professional and answer all my questions prefect she explained things to me that I didn’t know Existed and I’m overall happy I made this move over to State Farm I will definitely recommend this to my family n friends and I’ll give out information about you guys thank you so much for a good and safe insurance place I can trust 10/10

After telling Veronica Lopez my issues about my policy,She immediately tried to get the best solution and contacted my agent here at Texas to get answers and it doesn’t took that long and my issue got fixed. She communicated real well and explained everything clearly.

Maria went above and beyond. She is very friendly and communicates clearly.

Great customer service

Hace muy bien su trabajo, realmente despejó todas mis dudas, es buena en lo que hace.

Maria was very helpful in giving me all the information I was asking about definitely made the process super easy.

Thanks Maria for being very pleasant, knowledgeable, and patient in helping me quickly find the right auto and home policies. You clearly presented all options and helped me make the best decision to get better coverage at a very competitive rate.

The Orozco office is always available for my questions and concerns pertaining to my multiple policies. Overall, the customer service is handled professionally and with great knowledge. I love the availability I have with this office and no question goes unanswered.

Soy gerardo y voy a contar my historia con María Orozco muy excelente servicio a precios muy razonables estoy muy contento con my agente con esta aseguranza la recomiendo mucho porque me trato muy amable y no tengo duda de quería voy a estar mucho tiempo con State Farm gracias maria.

Ana Orozco has shown great professionalism and great knowledge of her business. Thank you for your excellent service.

Ana Orozco’s office helped me with my auto insurance. They were very informative and patient throughout the entire process. They explained everything to me in great details. I never felt pressured or rushed. Their professional approach and mannerism made me feel comfortable and confident-it was like talking to a friend rather than an agent. Thank you guys for your amazing service ✨👍

Professional and reasonably responsive team. Maria was very helpful in sorting out my policy and making sure that everything was correct when I needed to make some minor changes.

Ola soy Jose y quiero comentar que obtube mi Aseguransa gracias al buen servicio de María Orosco representante de State Farm si fuera por estrellas you le daba asta 6 porque el trato es muy especial agradable atento te asen sentir lo importante que es su trabajo asía uno su calidad de atención es muy alta y te explican todo con detalles y si tienes preguntas te vienes sin ninguna porque todo te contestan yo estoy muy satisfecho con el servicio y atención y aparte muy abmables y siempre con una sonreía les recomendaría a todos mis amigos y amistades con ellas muchísimas gracias 🙏

Ana and her team couldn’t be more helpful and kind.

Super helpful without being pushy. I was able to shop around and this team was very accomodating.

Great service Maria really help me get the best insurance for my need she answer all my questions and broke down every detail of my policy

Thank u for your good work timely manner,I’m really appreciate it María Such a excellent hardwork excellent,she explained very wel!!

Everyone that I have spoken to is polite, professional, helpful, friendly, courteous and caring. Especially Ana.
Great customer is what keeps clients.

Ana is a great agent and it was such a pleasure to work with her on our company auto insurance. I would definitely recommend Ana Orozco to anyone needing insurance in the San Jose and surrounding area!

Ana and her team are amazing. Thank you for getting things situated and done for my business insurance. Great service. Highly recommend!

I spoke with Ana Orosco, she explained my policy and benefits. Everything was worded perfect for myself to understand. She was very professional and kind. I'm glad to be a state farm accountholder. Their roadside assistant is awesome too. Always got to my destination on time.
Thanks again
Teresa

From Auto Insurance to Life Insurance and Homeowner Insurance, Ana and her team will be able to help and make it work for you and your family. They offer professional and excellent customer service!

Great customer service!!! Ana, helped us so much with our paperwork for our insurances. I definitely recommend her as a agent. Thank you so much for your help!!!

I left my previous State Farm agent because it literally took months (if at all) for her to respond to messages or calls. Ana is the total opposite: prompt responses, professional attitude and she even has her younger sister working for her which really impressed me. Super friendly family all working for State Farm! Highly recommend!

Great team all around! The team members actually care about you and are very helpful with all your insurance needs. It was a pleasant experience working with Ana and her team!

I was very impressed with the professionalism and friendliness, Ana was very patient explaining various options. I was very pleased, I highly recommend Anas office.

Very kind, truly helpful, and really quick to respond when I called with an important question.

Superior customer service, quick response time, friendly and professional agent. Willing to go above and beyond to ensure best coverage for myself and my property! I will definitely be recommending Ana Orozco to family and friends!