0/10 DO NOT RECOMMEND!!!
Annie and Nikki are the absolute WORST!!!! I went in for a simple name correction and Nikki couldn't even get that right and was incredibly rude and uninviting. When asked how to contact My Allstate Agent Joan Ho she basically made it sound like Joan doesn't exist so I should consider her or Annie my agent. NOT!!! Or maybe Joan really doesn't exist because after several emails I never received any response. Obviously decided to look for a better insurance company which lucky saved me $350 on my 6month premium and it even included professional customer service and competency for absolutely free!
Well, today, I received a call from Annie to ask if I would be renewing my policy. As I began to explain my dissatisfaction and reason for not renewing she promptly put me on speaker phone to be heard by anyone and everyone in their office at the time. I understand this not a medical office with HIPAA violations but the AUDACITY for their pre recorded phone greeting to say YOUR PRIVACY IS IMPORTANT TO US.... only for them to put a private call on SPEAKER!!!!! I will be contacting my attorney about their privacy practices and spreading the word on social media to STAY AWAY FROM THIS OFFICE!!!!

In the beginning, it wasn't a good experience. But, now I feel that they are none considerate and own up to their mistakes. Overall they have proven their best as time went by.
I am happy with them.

Thank you
Rosalie Munoz

When I need help or questions I am helped

Not a good customer service. I am with All state for over 10 years. Agent is very slow to respond to emails or voicemails. Sometimes never responds. Very frustrating experience.

Allstate has been extremely helpful in providing me with the necessary coverage for my situation. Allstate was extremely helpful with my situation relative to evacuation due to the Northern California fires.

Joan Ho is excellent agent, she always help out when I have an accident also she explained all policy very clearly. Thank you so much........

Awful costumer service. Felt like a complete waste of time with any conversation made.

Terrible customer service.
Kept me waiting half of the time and half of the words he said was, "Uhhhhh okay uhhhhh."
demanding a new agent ASAP

When I need help or questions I am helped

0/10 DO NOT RECOMMEND!!!
Annie and Nikki are the absolute WORST!!!! I went in for a simple name correction and Nikki couldn't even get that right and was incredibly rude and uninviting. When asked how to contact My Allstate Agent Joan Ho she basically made it sound like Joan doesn't exist so I should consider her or Annie my agent. NOT!!! Or maybe Joan really doesn't exist because after several emails I never received any response. Obviously decided to look for a better insurance company which lucky saved me $350 on my 6month premium and it even included professional customer service and competency for absolutely free!
Well, today, I received a call from Annie to ask if I would be renewing my policy. As I began to explain my dissatisfaction and reason for not renewing she promptly put me on speaker phone to be heard by anyone and everyone in their office at the time. I understand this not a medical office with HIPAA violations but the AUDACITY for their pre recorded phone greeting to say YOUR PRIVACY IS IMPORTANT TO US.... only for them to put a private call on SPEAKER!!!!! I will be contacting my attorney about their privacy practices and spreading the word on social media to STAY AWAY FROM THIS OFFICE!!!!

Excellent customer service

Very nice and helpful!

In the beginning, it wasn't a good experience. But, now I feel that they are none considerate and own up to their mistakes. Overall they have proven their best as time went by.
I am happy with them.

Thank you
Rosalie Munoz

Awful costumer service. Felt like a complete waste of time with any conversation made.

Allstate has been extremely helpful in providing me with the necessary coverage for my situation. Allstate was extremely helpful with my situation relative to evacuation due to the Northern California fires.

Efficient. Particularly Anna and also another new person whose name I cannot recall (jocelyn...I think).

Not a good customer service. I am with All state for over 10 years. Agent is very slow to respond to emails or voicemails. Sometimes never responds. Very frustrating experience.

Joan Ho is excellent agent, she always help out when I have an accident also she explained all policy very clearly. Thank you so much........

Honest. Quick respond. Highly recommend!

Always responsive on my claims.

Terrible customer service.
Kept me waiting half of the time and half of the words he said was, "Uhhhhh okay uhhhhh."
demanding a new agent ASAP