Like another reviewer said, Lisa’s assistant/receptionist with the Cantonese accent Annie (not Amy nor Amie) is extremely unprofessional and doesn’t know answers to simple questions. She could have said, “ I don’t know the answer, but I will find out and get back to you.” Instead, she would say things like “I don’t know” and end at that. I’ve called a few times for different questions about my current case, the last being a three way call with my claims adjuster and Annie.

The last call was the nicest she’s been and the most information I got out of her but even that call, she was still slightly rude. Lisa has been out for several months already and each time I called, it was always Annie who picked up. Annie is incompetent at her job and passes her work to others. I asked Annie if my premium would increase and she said she doesn’t know anything and to ask my adjuster which led to the three way call initiated by my claims adjuster. Per my claims adjuster, the question that I had was a question that should be answered by my agent, not her.

I have two complaint regarding my agent, Lisa Yen. First, when I tried to get a quote for my house insurance , they combined my policy file with a totally different stranger, who shared the same first name as my husband. This mistake not only result in leaking my personal information, but also the stranger called me and blamed me for hacking into his account. This is totally unacceptable. The second complaint is regarding my cancellation of the policy. I emailed them to cancel my car insurance policy in January, but they still charged my credit card in April. I have disputed the charge. They sent me a check for the reimbursement later, but I have never cashed out the check. The WORST PART is that I just received a letter from credit collection service claiming that I owe them money. I DO NOT UNDERSTAND WHY THIS IS MY FAULT and MY CREDIT SCORE IS AFFECTED BY THIS. I WILL NOT RECOMMEND THIS AGENT TO ANY ONE.

Bad service from the receptionist with Cantonese accent name Amy or Amie or whatever, very unprofessional, unable to answer simple questions. Should be fired immediately. I am canceling my insurance with Allstate. Thanks to her.

Lisa is always accountable, knowledgeable and diligent agent. We are very pleased in her service.
Chin Hsu

We have been with Lisa's agency for years and the services are just excellent. Pay attention to detail is their trademark.

She is an excellent agent, very considerate for the customers.

I have been with them for 20+ years and the service has always been good. So I will stick with them.

Lisa and her staff are so professional and friendly, I really recommend this agent.

Lisa is great and helpful

Good services and excellent team!

Like another reviewer said, Lisa’s assistant/receptionist with the Cantonese accent Annie (not Amy nor Amie) is extremely unprofessional and doesn’t know answers to simple questions. She could have said, “ I don’t know the answer, but I will find out and get back to you.” Instead, she would say things like “I don’t know” and end at that. I’ve called a few times for different questions about my current case, the last being a three way call with my claims adjuster and Annie.

The last call was the nicest she’s been and the most information I got out of her but even that call, she was still slightly rude. Lisa has been out for several months already and each time I called, it was always Annie who picked up. Annie is incompetent at her job and passes her work to others. I asked Annie if my premium would increase and she said she doesn’t know anything and to ask my adjuster which led to the three way call initiated by my claims adjuster. Per my claims adjuster, the question that I had was a question that should be answered by my agent, not her.

She is an excellent agent, very considerate for the customers.

I have two complaint regarding my agent, Lisa Yen. First, when I tried to get a quote for my house insurance , they combined my policy file with a totally different stranger, who shared the same first name as my husband. This mistake not only result in leaking my personal information, but also the stranger called me and blamed me for hacking into his account. This is totally unacceptable. The second complaint is regarding my cancellation of the policy. I emailed them to cancel my car insurance policy in January, but they still charged my credit card in April. I have disputed the charge. They sent me a check for the reimbursement later, but I have never cashed out the check. The WORST PART is that I just received a letter from credit collection service claiming that I owe them money. I DO NOT UNDERSTAND WHY THIS IS MY FAULT and MY CREDIT SCORE IS AFFECTED BY THIS. I WILL NOT RECOMMEND THIS AGENT TO ANY ONE.

我已投保了二十年，Lisa及公司的员工一直都很熱心為客户提供服務。尤其是Lisa對客户一眼就能知道姓什麼。也能第一時間處理客户的電郵。

Lisa Yen is knowledgeable, fast, and straight to the point.

Bad service from the receptionist with Cantonese accent name Amy or Amie or whatever, very unprofessional, unable to answer simple questions. Should be fired immediately. I am canceling my insurance with Allstate. Thanks to her.

I have been with them for 20+ years and the service has always been good. So I will stick with them.

Lisa is always accountable, knowledgeable and diligent agent. We are very pleased in her service.
Chin Hsu

We have been with Lisa's agency for years and the services are just excellent. Pay attention to detail is their trademark.

Lisa and her staff are so professional and friendly, I really recommend this agent.

Good price and service.

Lisa Yen, is honest, helpful and the service is excellent.

Best service!