Our mission is to be the number one Insurance and Financial service provider in Santa Ana. We will provide excellent customer service, motivate our employees, and make a daily impact in the lives of the residents in Santa Ana and the surrounding neighborhoods. We will strive to be pillars in the community by understanding our customers, understanding where they are in life, and that we will be there no matter what your circumstances are. License #: CA-0G82888
Professional, understanding and very efficient! Eddie and Jasmine Q and their team not only have your best interest but their response time on issues you may have is incredibly fast. As a business owner, I often need COI’s on my autos and they always take care of us super fast on our requests. Thank you so much for your services familia Q.
Great customer service. Really made it easy and I hate dealing with this stuff. Thank you so much for your help on such short notice. Elida you have the patience of an angel.
Absolutely terrific homeowner policy advice, assistance, services, and support -- very much appreciate all that their team, especially Jasmine Quillares, does to ensure that we are fully protected.
I’ve been with State Farm for about 10 years now. They are helpful, attentive, and help the best they can. I recently have been working with Crishna with adding a car to my policy and she has been great. She is very helpful and knowledgeable. I recommend them for anyone looking for car insurance.
Eddie and his team are great! Always there when you need them! Special thanks for Marcy. She helped me with my home insurance.
Love this State Farm Team. I’ve been with Eddie Quillares and his team for several years now. They are all amazing and helpful. Jasmine Quillares is amazing.
I love that fact that they are always looking out for me as far as coverage and expense.
Their quality of customer service is top rated
It’s great that I do not have to worry about my car insurance.
I highly recommend.
I appreciate a no BS experience with the results that I leave content. And I did. I enjoyed the professional and welcoming environment, which is needed for an already annoying task of everyday life, car insurance. Macy Escamilla was awesome and id definitely go back for my future insurance needs.
I love coming to this office. Crishna is always so friendly and helpful. She has helped me with my policy and makes things so much easier for me every time.
Absolutely terrific homeowner policy advice, assistance, services, and support -- very much appreciate all that their team, especially Jasmine Quillares, does to ensure that we are fully protected.
Professional, understanding and very efficient! Eddie and Jasmine Q and their team not only have your best interest but their response time on issues you may have is incredibly fast. As a business owner, I often need COI’s on my autos and they always take care of us super fast on our requests. Thank you so much for your services familia Q.
Great customer service. Really made it easy and I hate dealing with this stuff. Thank you so much for your help on such short notice. Elida you have the patience of an angel.
Excelente servicio y atención
Eddie and his team are great! Always there when you need them! Special thanks for Marcy. She helped me with my home insurance.
Loved the environment of the office. I was assisted by Crishna who was very patient and helpful.
Been a customer for years they are great. Awesome customer service. Thank you Crishna for your help
Very honest group I have now worked with Eddie, Crishna, and Jasmine. All have gone above and beyond to help me with my insurance needs.. highly recommend
Thank you Crishna for helping me explore my insurance options it was very helpful and informative. I really appreciated your patience!
The service here is was great. Elida was really helpful with everything.
The office team is amazing. They answered all my questions and helped me feel at ease. Ty
I love coming to this office. Crishna is always so friendly and helpful. She has helped me with my policy and makes things so much easier for me every time.
Great service from a wonderful team. Very professional and knowledgeable. They have a personal interest in their customers; they made sure all my questions were answered.
I even get a bday card from them!
I was pleasantly surprised by the patience and professionalism of the staff here at State Farm. A special thank you to Crishna for guiding me as a new customer and providing me with the information I needed to know.
I’ve been with State Farm for about 10 years now. They are helpful, attentive, and help the best they can. I recently have been working with Crishna with adding a car to my policy and she has been great. She is very helpful and knowledgeable. I recommend them for anyone looking for car insurance.
Awesome agency, great experience and environment. Macy goes above and beyond and has been a huge help. Definitely recommend them for your insurance needs
I appreciate a no BS experience with the results that I leave content. And I did. I enjoyed the professional and welcoming environment, which is needed for an already annoying task of everyday life, car insurance. Macy Escamilla was awesome and id definitely go back for my future insurance needs.
Great experience. Great customer service. Marcy went above and beyond to assist us.
Thanks for the help Eddie's team. This office is always friendly and Elida was a great help today."
Great agency. Teresa was excellent in giving me options and follow up service regarding insurance coverage.
Been working with Eddie and his team for several years. They handle all of my business and personal insurance needs. Special thanks to Macy who always takes care of me
I enjoy working with them & Macy has been one of the most helpful & informative. She always comes through when I call about any billing or questions I have. I’m thankful to have them as my insurance provider.
Always have excellent customer service ! Ms.Parra helped me w a issue and was able to help me executing my requests
Same day staying on the phone to double confirming things were accurate . Everyone in office as well as Mr. Quillares provide such a pleasant experience w my self and my whole family Highly recommend this location for insurance needs.
Jasmine gave us great assistance in our Policy review. Very professional care.
The staff is welcoming and maintain a positive environment! Jasmine helped me out specifically, informing me about all my options with transparency regarding coverage and costs :))
Very happy with the customer service provided by Teresa, very charismatic, understanding and with a high level of work knowledge. She speaks Spanish and English, 100% recommended! 😁
Great service from Elida and really loved the way they helped me out!
A few years ago I changed insurance and State Farm has been good so far specially my agent Eddie. His team delivers great care and Elida is always a pleasure to speak to.
Great service. I’ve been with this agent for a few years now and always impressed with their customer care. Thanks Elida for the help today!
Eddies agency always on top of it! Elida’s patience with the questions I had I was completely impressed with her professionalism and customer service. Really made me feel like I can always ask for clarification on anything.
I’ve been with this agent for years and this team is great! I’ve had the pleasure to speak to Elida and was great at explaining my current polices and questions I had. Thanks guys!
Great customer service! I would definitely recommend to family and friends!
Teresa is an amazing customer service rep. Always quick and efficient. Amazing agency!
Love this State Farm Team. I’ve been with Eddie Quillares and his team for several years now. They are all amazing and helpful. Jasmine Quillares is amazing.
I love that fact that they are always looking out for me as far as coverage and expense.
Their quality of customer service is top rated
It’s great that I do not have to worry about my car insurance.
I highly recommend.
Amazing customer service! Thank you !!!
Great help. I appreciate working this State Farm. Definitely recommend!
Got amazing customer service from Elida. Provided me a quote in expedited amount of time. Keep up the great work!
I went in to get a quote and everyone was really friendly and helpful.
I have been Eddie Quillares Jr State Farm insurance for several years. They handle all of my commercial policies. Also, they are well versed in commercial language. Such as: additional insureds, waiver of subrogation and non-contributory. Thank you and great service
I love State Farm Ins. Will be a customer for life. They took care of my claims and made me feel at ease knowing that everything will work out. Thanks to all the agents and especially Jasmine from the Santa Ana office.
Jasmine is the best, she is very kind, patient and explains everything thoroughly. She works after her shift to help me get the policy I needed. I would definitely recommend Jasmine and Eddie Quillares Insurance to anyone. Thank you.
Always taking care of all my business needs. I text them and they always respond and help! Only insurance we’ll ever use.
I typically don't take the time to write reviews, but I felt compelled to share my experience with Eddy and Jasmin from State Farm. Their actions and kindness have truly shown me the value of patience. I was struggling to find a suitable Business insurance provider, as other agencies rejected my emails and inquiries. However, Eddy and Jasmin went the extra mile to secure the best coverage for me, resulting in substantial savings. It's clear to me that Jasmin and Eddie are exceptional individuals. I appreciate their efforts and send them my heartfelt gratitude.
Eddie is by far one of the most professional and friendliest agent to work with. His team is extremely efficient and well versed in commercial insurance.
Eddie Q and his team at State Farm have been exceptional in providing top-notch customer service. From the start, they’ve demonstrated a commitment to meeting my insurance needs with a personalized touch. Eddie Q, also known as Eddie Quillares Jr., has consistently gone above and beyond, offering competitive rates that set them apart in the industry. I appreciate the dedication and professionalism displayed by Eddie Q and his team, making my insurance experience not only hassle-free but also cost-effective. Highly recommended for those seeking quality service and competitive rates!
Exercise caution when considering this establishment. Eddie's office, responsible for covering several of our cars and our home, operates in a disorganized manner reminiscent of unscrupulous practices. Our experience with them has revealed inconsistent fluctuations in our car insurance rates, with amounts varying arbitrarily from $120 one month to $90 the next, despite our vehicles never having been involved in any accidents. How does that make any sense?????
Attempts to communicate with a customer service representative have proven frustrating, as either callbacks are never received, or explanations for the inexplicable pricing make literally no sense. Despite lodging a complaint with corporate, there has been no response.
Until then, I advise that you check your bank statements because if you do auto pay, they very well could be taking an extra couple of dollars a month from you for no reason.
There is only competent worker in this office (and unfortunately I forget her name), but she tries her best to remediate the situation that Eddie and his whole office of incompetent crooks do.
I'm glad other clients have experienced better customer service, wish I could say the same.
La mejor option para su seguro... #ejemplohispano
Es una persona que apoya en lo financiers al hispano
Best agency I've done my all of my insurance with in the past 7 years. Everything from my home, car, and businesses have been insured, and most importantly all at very competitive rates. Eddie and his entire team are very responsive when it comes to answering any questions or getting a certificate of insurance or additional insured for your business.
Want to say great customer service Jasmine answered all my questions in regards to obtaining the best car insurance easy to understand and gives you options that better suits you!! Truly recommend this place 100%.
Elizabeth has been great at handling and solving both of my recent claims. She took care of it with great professionalism and was extremely friendly to talk to. I would definitely recommend working with this insurance agency as everytime I called them, they answered my questions promptly.
Eddie’s team is the best, especially Jasmine! I was trying to get condo insurance with State Farm, and they went above and beyond in helping me. They made sure to answer all my questions and provided the paperwork I needed so quickly, it was amazing. Very thankful for their help, and I’m glad that I get to continue working with them. Highly recommend them if you’re going with State Farm.
Like good neighbors Eddie and team are there! Best customer service ever both over the phone and in person! Eddie's team is the best in the game. I have auto and life with Eddie's office, he takes the time to go over the policies and explains everything ( Se habla español)
Always a great experience, Jasmine is extremely informative and thorough. If she doesn't have the answer to your question she will find out and her follow-up is stellar. Thank you Jasmine for all your help and attention! It's great working with you.
~Yesenia
Wow, so let me first just name the ladies who saved us from a near meltdown Category 5, Jasmine, Karla, Jayline, and Macy. We called and during their lunch to help us with our issue regarding our vehicle insurance. Us being on 10, panicked and gave it 45 minutes, and then drove to their site on Broadway and Santa Ana Blvd. We explained the situation to Karla, who honestly took pity on us and let us in to help (because they were closed), she could have totally turned us away because we didn't have an appointment and we probably looked crazy. She calmed us down real quick and explained everything and identified a solution. Once our heartrates went back to normal, she handed us off to Jasmine who began the process in fixing our issue. Its literally a coincidence that myself and my husband had been talking about getting life insurance policies, being that this year we would both be 30, so I was like we should look into it. Jasmine without knowing had mentioned it, and we started a conversation. Now I know everyone is out here thinking "But Bryan, you went in for one thing and walked out with two.", Yes but my point is, and the main reason for my review: I didn't feel ganged up on, bombarded with information, or pressured to get something. She answered every question that I had, and even if I was shy (trying to act like I knew everything) Jasmine was very observant to catch my confused looks and provided additionally clarity without making me feel all "Tii- tidi-tiiis". In the past I've worked at Verizon Corporate and Franchise and I have seen some shady sharks out there, but Jasmine is one of the real ones. Even once the deal was set she still continued to follow up with us. Thanks Jasmine and the entire team. Thank you.
Excellent customer service, all staff is bilingual and extremely community oriented. They have met and exceeded our insurance needs since 2010; from renters to homeowners insurance to name a few.
The best place to get insurance 🙌
Highly recommend this office. Eddie and Jasmine have been so professional and helpful with my new buisness policy. Anytime I have a question they are always available to assist me and go above and beyond to help answer any questions I may have. Definately worth it!
Amazing service! I've been insured by them for over a year now, and I received nothing but the best from Eddie's team. Their dynamic is welcoming, and Kimberly Lopez is always available to answer all of my questions as a new car owner with patience and diligence. I recommend going to them for any insurance needs.
I have the pleasure to talked with Karla today. She helped me to clarify all my concerns regardless my policy. She was very friendly and patient. Thank you Karla for your great customer service.
I love the energy of this team! Every time I call or visit, it's always a great experience! I recommend them for your insurance needs!
Conveniently located in DTSA off Broadway St. Kimberly Lopez is knowledgeable, and can direct you to the right products that you need for covering you and your Family.
I love Lynette if it wasn’t for her o would’ve spent too much money. She’s amazing
Eddie's Team has been so helpful. I worked with Kimberly in particular and she was so knowledgeable and patient with me as I asked what felt like a 1000 questions. As a new resident of California, I wasn't sure what renter's insurance would be best and I left feeling confident and secure in the choices I made. Thank you again!
Kimberly is a stellar agent. I’ve had the pleasure of being ensured through her for the last 4yrs (renters and earthquake insurance). When I first relocated to Los Angeles I was quite confused with all the different policy requirements & options in my new city. Kimberly’s patience & expertise helped make the process a lot smoother & put me at ease. If you’re on the market for insurance, Kimberly is the woman you need!
I spoke to someone named Kimberly. And she really helped me understand my auto insurance coverage more and had amazing customer service. She took the time and patience to walk me through everything
As always, the support and services provided were outstanding… without a doubt, this is the best insurance group that we’ve ever worked with — for our personal as well as our business needs.
What a great team!!
Eddie's team at State Farm are the best! Always helpful and very knowledgeable. I've been with them since 2012 and have had only great experiences with these folks. I can highly recommend Eddie Quillares Jr. State Farm.
I have one of the best and easy experience with the insurance Set up , Special thank you to Kimberly Lopez she was very patience and informative with all my questions . One of things that shines about her is radiant personality and go getter attitude and still being positive and Informative at the same time without being pushy or Sellsy ! Thank you !
Be warned stay away from this company my van was stolen and I was treated like a criminal from day one my friend's house was burned and they turned their backs on them so BE WARNED STAY AWAY FROM THIS COMPANY
I have been a customer with Eddie Q's office for almost 10 years now and the service and value has been great. His team is very nice and professional. Easy to work with even in times when I've had a claim. Recommend 10/10.
Kimberly Lopez of the Eddie Quillares State Farm Insurance Agency is your go-to for insurance needs. She will make you feel at ease and make sure you’re covered from A to Z. – Matthew A. Schlau; Schlau Rogers, Trusts & Estates
This insurance agency lies to you I had a rental vehical When I talked to the agent when I paid the insurance note for the month I told her that I was using a rental vehical She told me that it was fine and I would still be insured using that vehical Now that I have a claim I was told that I am only insured if I had a vehical in the shop and was temporarily using a rental If I was told that before I would have got insurance through the rental company that I was renting the vehical from Do yourself a very big favor DONT HAVE ANY BUSINESS WITH THESE FRAUDS AND LIERS!!!!!!
My entire experience was a huge success. The team was knowledgeable, professional, and very warm. Insurance can be an intimidating + daunting subject to wrap your head around and everyone was happy to walk me through what I needed to know and spelled it out in a way that I could really understand. From walking in the door and being greeted with a smile, to a very knowledgeable + friendly staff, and meeting Eddie Q himself made the whole experience a pleasure (and I'm talking about insurance!). If you want to feel like a priority and well taken care of this is the place to go.
Good experiences everytime I need help.
I was referred here and I had the best experience ever. Everyone is really nice and they know what they are talking about. I highly recommend this place.
Like a good neighbor, Eddie is always there! Eddie has helped me navigate through many things I had no idea about. He always breaks things down and helps me find my right fit.
Not only does he do his best to save me money but he is always is doing what is best for me. A great agent and also great staff!
Happy, competent, disciplined, well staffed and easy to work with.
Eddie rocks!
Have him do a review of your property and casualty coverage.
- 2 photos
- 94 reviews
- 4.8 A.M. Best Rating
- Claims Hotline: +1 714-617-7150
- Official Website: http://www.eddieqinsurance.com/?cmpid=r1wt_blm_0001
- Corporate Headquarters: 415 N Broadway, Santa Ana, CA 92701, United States
- Geo Coordinates: 33.748699, -117.86936399999999
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- Insurance agency
- Auto insurance agency
- Life insurance agency
- Monday: 9 AM–6 PM
- Tuesday: 9 AM–6 PM
- Wednesday: 9 AM–6 PM
- Thursday: 9 AM–6 PM
- Friday: 9 AM–6 PM
- Saturday: 10 AM–2 PM
- Sunday: Closed
- Wheelchair-accessible car park: Available
- Wheelchair-accessible entrance: Available
- Appointment required: Available