James Chen’s professionalism is top tier. Always there when i need him and was able to reduce my insurance cost significantly. Highly Recommend using James Chen as your point of contact for any insurance needs. 10/10 Customer service skills. Extremely satisfied with his service and i recommend him to all of my family and friends.

I recently switched to James Chen's insurance agency because he offered much lower premiums on housing and auto insurance. But then I also realized that he provided amazing hands-on service -- what a plus!

I had to make three big changes to my housing insurance and, since his staff was on vacation, he worked on the pricing and documentation himself to facilitate my rush. He was able to deliver everything that I wanted with thorough follow-up. He's very professional and friendly, so I really enjoy working with him as well.

When selecting a good insurance agent you want: 1) long-term relationship (someone you like working with), 2) aligned interests (someone who can work out thoughtful plans for you), and 3) good pricing -- James Chen delivers all three!

I needed to switch my auto insurance and i was recommended to James Chen at State Farm. I was able to get a quote that was lower than what i was already paying. Needless to say, I switched over. While I was there, he explained the other services that they offered. I had no idea they offered checking accounts. With the problems I have had at the major bank chains, I decided to open a checking account as well. The whole process was easy and effortless. The staff was very friendly and helpful and James explained everything in an easy to understand manner. I would definitely recommend him to anyone.

I love this office. I've worked with many different insurance agents and James Chen and his team are the best! I've had the pleasure of working with Agent James Chen and his office manager Karen on many occasions. Each time they have made my experience fun and positive. They are always super patient and take the time to explain coverages and answer any questions. They have never made me feel pressured or dumb for not knowing something about insurance. They are extremely knowledgable and have taught me a lot about the risks and benefits of having or not having certain coverages. They never try to "sell" their clients, instead they work with you to understand what you may need and want for protection. James Chen's team is always pleasant to talk to on the phone or in person. I would highly recommend at least getting a quote from this office and you will most likely become a client for life.

I can't express enough how grateful I am to have come across Ron. He made my entire home insurance buying experience incredibly smooth and went above and beyond to do all the behind the scenes leg work. Since he is also a licensed Real Estate Agent, he knew all the ins and outs of the home buying process and answered all my questions in amazing detail. He took the time to go though every line on the insurance quote with detailed examples. Overall, his communication and customer service has definitely surpassed all my expectations.

James Chen has been my agent for many years now, I appreciate his attentive service towards me and my family. Excellent service through the years, absolutely recommend his office.

James is very professional and knowledgable about his field. James started my first Roth IRA for me which I am very happy about. Additionally I am a realtor and James is very responsive when it comes to helping my clients out with home and auto insurance. They are also very happy with his service. James works hard and I trust him to do a fantastic job and do the right thing.

I have been with my insurance company for over 20 years and I was referred to James to get a quote. He was extremely professional, knowledgeable, and friendly. I am an extremely loyal consumer and value service. We are currently going over my options with all my policies auto, home, and life (term/universal). I would definitely recommend James and his team.

James Chen has been my agent for many years now, I appreciate his attentive service towards me and my family. Excellent service through the years, absolutely recommend his office.

James Chen’s professionalism is top tier. Always there when i need him and was able to reduce my insurance cost significantly. Highly Recommend using James Chen as your point of contact for any insurance needs. 10/10 Customer service skills. Extremely satisfied with his service and i recommend him to all of my family and friends.

James is fantastic. The bank needed a form filled out and information. James took care of everything for me! Above and beyond! I always get a real person when I call, and they always help me resolve anything I need. A++

A huge thank you to Karla for helping me switch to State Farm! The five stars are for the way she showed professionalism! Her being bilingual was an extra bonus. Thank you to Karla for making the process so smooth!

We have been with James - State Farm over 10 years . Seldomly do we call the office but when we do it’s such a pleasant experience. James and staff are very knowledgeable, friendly and helpful. Thank you James Chen 😃

Went to State Farm today looking for life insurance and was helped by Montay. I went in knowing nothing and left with knowing everything. I 100% recommend coming here for life insurance if you’re not sure.

I can't express enough how grateful I am to have come across Ron. He made my entire home insurance buying experience incredibly smooth and went above and beyond to do all the behind the scenes leg work. Since he is also a licensed Real Estate Agent, he knew all the ins and outs of the home buying process and answered all my questions in amazing detail. He took the time to go though every line on the insurance quote with detailed examples. Overall, his communication and customer service has definitely surpassed all my expectations.

This 5 star review is for Karla from State Farm. She provided exception customer service to us. She was very detailed about our insurance options. We were very happy to find an agent that is bilingual in both Spanish and English. My mother does not speak English and the fact that Karla was able to answer all her questions was amazing. Thank you again Karla for your phenomenal service.

Great Agent

Takes care of business!

Cindy Dang was very helpful and really gave me all the information I needed plus more. She really made sure I got the best quote for my insurance and used as much resources she could to help me. I would highly recommend her! Thank you for your patience and help!

My entire family has been using Mr. Chen for years now for all of our insurance needs, from home to renters' to auto to life. Not sure if there is anything this man can't do!

His staff is always kind and quick to offer their help with whatever I need. Love them!

Thank you James for taking the time to explain all the options and Benefits from my auto insurance to my life insurance policies and making sure I understood what I was getting and what was best for me and my family I look forward to many more years of business and would recommend this company to anyone looking for amazing prices and Excellent Customer service

I love this office. I've worked with many different insurance agents and James Chen and his team are the best! I've had the pleasure of working with Agent James Chen and his office manager Karen on many occasions. Each time they have made my experience fun and positive. They are always super patient and take the time to explain coverages and answer any questions. They have never made me feel pressured or dumb for not knowing something about insurance. They are extremely knowledgable and have taught me a lot about the risks and benefits of having or not having certain coverages. They never try to "sell" their clients, instead they work with you to understand what you may need and want for protection. James Chen's team is always pleasant to talk to on the phone or in person. I would highly recommend at least getting a quote from this office and you will most likely become a client for life.

James is very professional and knowledgable about his field. James started my first Roth IRA for me which I am very happy about. Additionally I am a realtor and James is very responsive when it comes to helping my clients out with home and auto insurance. They are also very happy with his service. James works hard and I trust him to do a fantastic job and do the right thing.

Great agent, very helpful. Just recently I had to add a driver to my policy. James helped me on a Sunday, while he was on vacation. Always available, and helpful, I highly recommend.

I recently switched to James Chen's insurance agency because he offered much lower premiums on housing and auto insurance. But then I also realized that he provided amazing hands-on service -- what a plus!

I had to make three big changes to my housing insurance and, since his staff was on vacation, he worked on the pricing and documentation himself to facilitate my rush. He was able to deliver everything that I wanted with thorough follow-up. He's very professional and friendly, so I really enjoy working with him as well.

When selecting a good insurance agent you want: 1) long-term relationship (someone you like working with), 2) aligned interests (someone who can work out thoughtful plans for you), and 3) good pricing -- James Chen delivers all three!

Great service! My friend referred me to James. He's courteous, professional, and very straight forward. I'll be referring him to my friends!

"WOW" is what comes to mind when I found out how much James could save me. First off, he's extremely reliable because of how fast I was able to get ahold of him to switch. Second, James and his staff are very friendly and personable. I'm very confident that I'm in great hands and know that all my needs will be taken care of. I will definitely tell my friends and family.

I had an awesome experience with James Chen from State Farm. I was at Hooman Toyota of Long Beach purchasing my new car the scion FRS and needed insurance ASAP. I called James and he was able to help me instantly. It didn't even matter that it was 11pm. I was so happy with his service and would recommend him to all my friends.

I have been with my insurance company for over 20 years and I was referred to James to get a quote. He was extremely professional, knowledgeable, and friendly. I am an extremely loyal consumer and value service. We are currently going over my options with all my policies auto, home, and life (term/universal). I would definitely recommend James and his team.

I needed to switch my auto insurance and i was recommended to James Chen at State Farm. I was able to get a quote that was lower than what i was already paying. Needless to say, I switched over. While I was there, he explained the other services that they offered. I had no idea they offered checking accounts. With the problems I have had at the major bank chains, I decided to open a checking account as well. The whole process was easy and effortless. The staff was very friendly and helpful and James explained everything in an easy to understand manner. I would definitely recommend him to anyone.

I was considering on switching insurance companies and was referred to James Chen. I spoke with him and received a quote. I was very pleased with his quote and friendly service. I'll be switching soon!

I was thinking about switching my insurance company from Allstate, and happened to come across James Chen at State Farm. When i went to go get a quote, I realized that James could save me so much money I was baffled.
I had the most wonderful experience, everything was dealt for me and they made my time switching over seem so effortless. I had such an awesome experience i actually switched over everything from my auto, home, and got life insurance while we were at it.
Even though i just met them i felt as if we were already friends! That's how friendly they were.
The building was clean, and they offered me drinks, and answered all my questions without a problem.

Okay now the only downfall might be that it seems like there are some people doing some construction but that doesn't have anything to do with their business so that's that. Oh and also moving from LA to here seeing all the ample parking was a breath of fresh air!

I will be recommending all my family and friends to James! He's AWESOME!

Just switched my car and home to State Farm. James and everybody in the office were very friendly and easy to deal with. The whole process was smooth and they went out of their way to provide me with great customer service.

I recently switched over to James Chen's State Farm. In search of new coverage, I spoke with many local insurance agencies in the South Bay area. I found James and his team to be the most knowledgeable. I was instantly quoted by James himself. He was extremely helpful, and is now saving me hundreds of dollars a year!