Sherri Peña was my agent, she was amazing was very knowledgeable, so helpful was even able to accommodate to my schedule and scheduling when I wanted to set up my new insurance. I was even able to learn a couple different things about insurance something that my last insurance company should have inform me of after being with them for so many years and never once had they ever inform me of that information. Call Sherri Peña if you need car insurance.

Jeremy was beyond helpful, he was very nice and explained everything easily for me. He got my issues handled quickly and with a great attitude even though it's Christmas Eve. Definitely deserves a raise. Recommend.

Great company! Never had any problems with them. First time i used them was back in 2022 till 2023 and it went very well with them. This year I decided to comeback and hopefully this time I’ll keep them.

Jeremy was very helpful with assisting me with replacing a vehicle! Informed me about all the changes on my policy and answered all my questions!

Jeremy Hamilton was great , customer service was excellent . He’s the reason I picked this insurance policy from all the other insurance companies I had to choose from . 10/10

Jeremy Hamilton was great to work with. The experience was straight forward and quick. Very efficient.

Jeremy was the best customer service rep. I've ever talked to. Super efficient give that guy a raise !!!!!

Jeremy was very polite, quick, efficient, abd transparent while assisting me with a billing issue

Thank you

Sherri Pena was very helpful and informative I highly recommend her for your insurance needs

Jeremy was very helpful with assisting me with replacing a vehicle! Informed me about all the changes on my policy and answered all my questions!

Jeremy was very professional.

Just got off the phone and didn’t want to very great people. They really know how to save the day

Sherri Peña was my agent, she was amazing was very knowledgeable, so helpful was even able to accommodate to my schedule and scheduling when I wanted to set up my new insurance. I was even able to learn a couple different things about insurance something that my last insurance company should have inform me of after being with them for so many years and never once had they ever inform me of that information. Call Sherri Peña if you need car insurance.

Jeremy was very helpful and did everything I asked for 🙏🏽 thanks Jeremy

Jeremy Hamilton was great , customer service was excellent . He’s the reason I picked this insurance policy from all the other insurance companies I had to choose from . 10/10

Great my problem was SOLVED and I’m very happy. ALL OF THE ABOVE 😍 thank you so much Jeremy Hamilton😊

Jeremy Hamilton was great to work with. The experience was straight forward and quick. Very efficient.

Was a pleasure speaking with Mr Jeremy Hamilton. He helped me immediately and was very polite and professional! Thank you

Jermey was very helpful helped me get what was needed done helped me understand and got right to the job he was amazing!

Great company! Never had any problems with them. First time i used them was back in 2022 till 2023 and it went very well with them. This year I decided to comeback and hopefully this time I’ll keep them.

Jeremy was very polite, quick, efficient, abd transparent while assisting me with a billing issue

Thank you

Jeremy was big help and was very patient. great work!

Sherri Peña was very helpful and
Soft spoken l would definitely recommend future costumers to her

Very good company and very good staff to work with always helpful and kind

Jeremy was the best customer service rep. I've ever talked to. Super efficient give that guy a raise !!!!!

The agent that helped us when above and beyond! Thank you

Jeremy was so nice and help us with all the request in a best way

Jeremy Hamilton over at the south Dale Mabry location is very nice and helpful

Jeremy Hamilton was a pleasure to speak with . Extremely helpful and upbeat , and knowledgeable as well. A joy to speak with .

Sherri Pena was very informative and patient in answering all my questions.

Jeremy was beyond helpful, he was very nice and explained everything easily for me. He got my issues handled quickly and with a great attitude even though it's Christmas Eve. Definitely deserves a raise. Recommend.

Richard at the S Dalemabry location needs to find employment not working with the public. He lacks common courtesy and customer service.

I PAY TO MUCH FOR VEHICLE INSURANCE
$200.08
TOTALLY CRAZY

If I could give these people 0 stars, I would.
The older lady was extremely rude and when I came back with the proper documents, the doors were locked. It is 4 o'clock and they close at 5:30, ( I see one of the male employees sitting at a desk ignoring me). This is extremely unprofessional and I would be ashamed to have these two as my employees.

Brahim, Was Exceptional. And Knowledgeable

Great customer service

The representative that assisted me was Richard. Richard was so helpful, very pleasant and patient. He was extremely informative and we even shared a few laughs during the process. Which unbeknownst to him, really helped me a lot because I was having a very overwhelming morning. Really, really great guy...
Thanks Richard!!

Could not even understand the gentleman speaking he was going through the spiel completely fast. I asked him three times to slow down and he would not. It was kind of comical.

Great place and wonderful folks who care about people.

Worst customer service ever went in today at 3:00pm and the white gentleman brown hair sitting to the right was super nonchalant, didn’t GAF what I was saying and acted in human as if he doesn’t live in this world too . kept saying it’s nothing he could do for me . He didn’t even try . I left completely devastated, highly upset, and disappointed. Some people should not work in Customer Service. When they Lack kindness.

My agent is very knowledgeable of the products Direct Auto Insurance provides! Got me an exceptional rate, way better than I expected!
With all the discounts I qualify for my agent did me a major solid!

I had the great customer service from Rebecca Lopez at the south Tampa location very helpful with all the details on my quote for my insurance and she answered all my questions I had and I was super very happy with the quote and full details of my new insurance. Anyone needing insurance this is the lady to go see… I’d be giving her 10 STARS!!!!!!

Greg Dahle, Lead Agent at Direct South Tampa location. I really liked Greg. He was very helpful and offered me different options. I would certainly refer others to him.

Went to the store today at 152 S Dale Mabry and I was greeted by a young gentleman Jason G Delagrange wish help me with my quote and he did a great job all be glad to recommend my friends and coworkers to Direct auto insurance

Jason was very professional and helpful he went beyond to get me the discounts I needed to get automobile insurance I tell everyone about ya'll

It is the best insurance, that I have ever had!

Superb!
Customer Service from the office located on Florida Ave.
I was offer Direct souvenirs with my visit.

Great very polite and fast made the process easy thank you again for all your help I really appreciate it.

Had to drop by a store location to give proof of address, this one was conveniently located on my way to work. It's right off of Dale Mabry, and the parking lot was easy to get into and out of.
Jason G. Delagrange, acknowledge me and greeted me as soon as I entered into the store. And, within moments we were working to resolve my issues.
The whole ordeal was completed in less than 5 minutes and was done quickly and painlessly.
The whole experience that Jason and the team only exhibits the expediency and great customer service I have had since switching to Direct Auto insurance.
If you have to go into a actual building when dealing with Direct Auto insurance, I highly recommend the Dale Mabry location and Jason G. Delagrange.

Makes fake claims on your report

Prompt assistance with my policy

Xaymara was phenomenal in her service and provided insurance information with clarity and patience. No one could have a better job. Thank you for everything!

Very disappointed 😞

Crooks

They couldn't give me a exact price. Not very knowledgeable.

Always professional, seems they always have some sort of tech issue when I'm there 🤷🏼‍♀️ but the staff are amazing, detailed oriented , definitely on top of the things.

Lori’s customer service has been excellent for two years. Just an old fashion face to face experience every time. Reminded me today of the importance of having a trusted insurance agent.

Lori Dearborn at Direct Insurance was excellent. Friendly smile and very helpful. Great prices.

Mrs Johnson is the best very professional

If you ever get hit by someone with this insurance, get a lawyer. No matter how minor the accident. Nearly impossible to get a response from anyone.

Ii started a policy and was living in one area with a rooomate and moved too another area, because I couldn't provide proof of recidency, because I no longer live there , they threaten to cancel and I called and discussed my situation...With CO-VID , I had too move with mother, lost job and I have a Lung Disease, so I am struggling too pay anything. NoW i LOSE My Down Payment and they take my money???? I am so frustrated right now!!!!!!!

Wasn't able to help after getting a quote they needed a copy of my SSN and then told me I didn't exist after I provided them with the SSN card

Cheap reliable and convenient

Good people work there

I thought going directly to the office I would save a stamp and make certain my bill was paid. I was actually charged $20 extra dollars,when I inquired about the mistake I was told it was a service and handling fee,since I paid in cash. I did not persue the issue and will pay by mail.

So I went in to my local Direct Auto agency not thinking I'd actually walk out with a Policy. Timothy Wilson "Tim" took very good care of me. He was awesome at understanding my needs and was able to secure me with a great policy and even better rate then most other companies I have tried. I will definitely be recommending Tim and Direct Auto to my friends and anyone I come across looking for new insurance.

Doug is the best agent Ive ever dealt with at your location. He is very kind and knowledgeable and has been a huge help for my family and our insurance needs..

Amazing service always everyone smiles and have a great positive attitude love it all

Got a quote on auto insurance and ended up buying it. They were beyond helpful and didn't waste my time. Although they didnt rush anything either. Professional, affordable and friendly. Highly recommend.

My agent Rashondra Hightower was very polite and informative she made sure I got everything I needed all at a reasonable price...

I have a 2005 Hyundai Elantra I am trying to insure, I used this carrier A year earlier. My 92 brougham was only 175 per month where as they want 185 for a vehicle that has more safety features.
. what should I have expected? A warm welcome back? FAHGITABOUDIT!😬 Just Look at all the Happy     

I’ve been a direct policy holder for 3 years, the level of costumer service I just received via a phone call was awful. I was put on hold for 5 minutes when I asked for a second to grab my vin number. I wasn’t given answers to any of my questions when I asked in a break down in my policy. The agent was condescending and rude, constantly talking down to me and repeating that he wants to just “get this done quickly.” Excuse me if I want a level of costumer service and care for a major monthly payment I’ll be making.

Worst insurance ever, they don't care for you they just charge you, my boyfriend had an accident, in a parking, it wasn't his fault but, the other person, the guilty one, had geico they never ask what happened, in a phone call geico says that no one have fault, and then a month after, we receive a letter telling us that we have the fault, they never ask us and now he have an at fault accident for free Direct never investigate or call , they just give geico what rhey want , ok they say it was definitive so we couldn't fight , now is the renewal time off course , Direct wants us to pay double
Of the policy we been paying after a year , like I said , they don't care about their costumers , they just care about getting paid on time , never go with them that's my advice I rather pay more and have an insurance that really works.

WORST insurance possible. Horrible to deal with. Unprofessional and I am still trying to get my money returned after a month of going back and forth with them. They give you paperwork with spelling errors, wrong information.. it's a nightmare. Just do yourself a favor and keep shopping.