JESSY is the best!!!! She’s attentive and very helpful. Always looking for what’s best for me and I appreciate her so much! Never had an issue with this company and as long as I have my TLC I will continue to do everything with them.

The girl that works there is just awful and loud. The way she behaves is simply unexplainable and bet they will lose a lot of customers. Their service was great when Jeff worked there but now it has became trashy.

Skip this place and find another decent Broker.

I have had my insurance with them for 5+ years now but at this point I’m just tired of how narcissistic this Jessey Girl has become. She definitely has lost her ways, for some reason this girl always seems upset and miserable. Shes always rude and screams, she’s got some serious issues. So I’m going to look for some other broker starting next year.

I wouldn’t recommend this place at all.

This could be American transits fault and not Royal bay directly but I’m a frustrated pickle.

I paid in full to renew my insurance but I still can’t work or drive my car.

Uh, I have to work and I have bills to pay. I don’t want to risk getting pulled over and not having my insurance. Perhaps nobody should pay in full because now I’m getting the run around.

I keep calling and calling but I’m not getting my renewed insurance. I dropped 3800 for my insurance that I haven’t received.

Nothing but headaches with dealing with this company for tlc insurance. There online system can have an issue they told me the issue was on my side, so i kept attempting to make payments for the same month. After there system was worked out all payment went thru 3 to 4 at the same time. They they tell me just use itnfor future payments. I tell them i rather not, then i was told they will reverse the extra payments. Week and a half later i still haven't been refunded. I email and then im told the boss went on vacation and forgot to submit the refund. I wont be renewing with this type of company ever again.

2nd issue i get hit by a truck, non fault accident and they are clueless of who pays out medical bills. It delays my treatment i continue to get letters of medical bills not being and letters from actual insurance American transit that papers are missing so claim was denied. I keep calling and nothing was being done. Finally my lawyer gets involved after waiting 6 months for a nerv test to be approved.

"Office was so much better when Jeff was the main person working there".

This is definitely the best place to get insurance. Professional, courteous and helpfull. They really listen to you and try to find the best quote for you. I've dealt with many brokers in the past but this one stands out above the rest. I'm glad to find to continually renew with. Thank you #1 Insurance Brokerage!!

These guys are awesome! incredibly helpful and they know what they are talking about. I have TLC insurance with them and i got a great deal.

Not as it used to be. The food is good but not as great as he used to be with all the choices they had before. Be prepared to pay extra because they hiked up the prices

JESSY is the best!!!! She’s attentive and very helpful. Always looking for what’s best for me and I appreciate her so much! Never had an issue with this company and as long as I have my TLC I will continue to do everything with them.

The girl that works there is just awful and loud. The way she behaves is simply unexplainable and bet they will lose a lot of customers. Their service was great when Jeff worked there but now it has became trashy.

Skip this place and find another decent Broker.

I have had my insurance with them for 5+ years now but at this point I’m just tired of how narcissistic this Jessey Girl has become. She definitely has lost her ways, for some reason this girl always seems upset and miserable. Shes always rude and screams, she’s got some serious issues. So I’m going to look for some other broker starting next year.

I wouldn’t recommend this place at all.

This could be American transits fault and not Royal bay directly but I’m a frustrated pickle.

I paid in full to renew my insurance but I still can’t work or drive my car.

Uh, I have to work and I have bills to pay. I don’t want to risk getting pulled over and not having my insurance. Perhaps nobody should pay in full because now I’m getting the run around.

I keep calling and calling but I’m not getting my renewed insurance. I dropped 3800 for my insurance that I haven’t received.

Very bad service ... especially the lady in the front has a whole attitude . Not professional at all

Not as it used to be. The food is good but not as great as he used to be with all the choices they had before. Be prepared to pay extra because they hiked up the prices

The best,

Amazing stuff...specially messy..the best agent.

Nothing but headaches with dealing with this company for tlc insurance. There online system can have an issue they told me the issue was on my side, so i kept attempting to make payments for the same month. After there system was worked out all payment went thru 3 to 4 at the same time. They they tell me just use itnfor future payments. I tell them i rather not, then i was told they will reverse the extra payments. Week and a half later i still haven't been refunded. I email and then im told the boss went on vacation and forgot to submit the refund. I wont be renewing with this type of company ever again.

2nd issue i get hit by a truck, non fault accident and they are clueless of who pays out medical bills. It delays my treatment i continue to get letters of medical bills not being and letters from actual insurance American transit that papers are missing so claim was denied. I keep calling and nothing was being done. Finally my lawyer gets involved after waiting 6 months for a nerv test to be approved.

"Office was so much better when Jeff was the main person working there".

These guys are awesome! incredibly helpful and they know what they are talking about. I have TLC insurance with them and i got a great deal.

Very friendly and co-operative. Jessey and Jeff are great when it comes to customer service

This is definitely the best place to get insurance. Professional, courteous and helpfull. They really listen to you and try to find the best quote for you. I've dealt with many brokers in the past but this one stands out above the rest. I'm glad to find to continually renew with. Thank you #1 Insurance Brokerage!!

I've experienced the most horrible office business with these guys. I will not recommend them to anyone.