Policygenius

32 Old Slip Suite 500, New York, NY 10005, United States

Policygenius
Company Overview

Policygenius is America's leading online insurance marketplace, with headquarters in New York City and Durham, North Carolina. Our mission is to help people get insurance right by making it easy for them to understand their options, compare quotes, and buy a policy, all in one place.

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Policyholder Reviews
Policyholder Review №1

Policyholder Review №2

Worked with Gregory, super friendly and answered all of my questions. Overall great experience!

Policyholder Review №3

Great experience. The thought of getting insurance can be stressful, knowing what to get, etc., but they made it all very understandable and easy. Highly recommend.

Policyholder Review №4

smooth process with nearly no wait .. too easy!

Policyholder Review №5

Thank you to PolicyGenius for accepting me as a client! I have a medical condition and have been denied by another company. When I did have life insurance before, the value of the policy was so little, it would have barely covered the funeral costs. I'm so grateful for the policy with Mutual of Omaha! I'm delighted it's whole life, a permanent policy!! Thank you to the agent who was so positive and kind!! I'd recommend PolicyGenius for everyone!!! Also, the agent allowed me to pay the first premium payment the following month!!

Policyholder Review №6

Policyholder Review №7

Policyholder Review №8

Smooth, simple and fair

Policyholder Review №9

They are amazing. I got great life insurance policy in great price because of them.

Policyholder Review №10

Agents are very helpful and was able to find me an affordable policy!

Policyholder Review №11

I originally had a policy with another company and it was such a nightmare to deal with them, to do anything from answer questions about my policy to completing the new policy that I decided to try a different route. Policygenius was quick, easy, any questions I had were answered in a timely manner, and I was able to complete a whole policy before I even got an appointment with the other company.

Policyholder Review №12

Fairly priced, thorough and quick!

Policyholder Review №13

Highly Recommend! I am a self employed biz owner with a “high risk” job and lifestyle. I wanted to get disability insurance but was worried no one would cover me. The team at Policy Genius were so helpful throughout the whole process and found me coverage and a great policy with a reasonable monthly rate. Excellent communication!

Policyholder Review №14

Policyholder Review №15

Excellent customer service. Connor was very helpful and professional in helping with questions. Extremely patient and knowledgeable.

Policyholder Review №16

Easy to work with and they have mastered the lost art of clear consistent communication

Policyholder Review №17

Super easy, very attentive, kept me informed every step of the process

Policyholder Review №18

Probably the easiest and most efficient way to broker insurance quotes from multiple companies, get into underwriting, and finalize on a policy. Warren walked me through all the steps and checked in regularly while we were waiting for finalization.

Policyholder Review №19

The life insurance application process was quick and easy and I am happy with the quote I received from Prudential.

Policyholder Review №20

Friendly and very helpful assistants

Policyholder Review №21

service was great found me a good deal on life insurance compared to what i was paying

Policyholder Review №22

Inept or at worse liars. They had little grasp to generate accurate quotes during pregnancy. If you are pregnant don’t waste your time.

Policyholder Review №23

Please do not use this company, I called for a life insurance quote. The agent was so pushy and rude trying to get me to sign up for some third party company called brighthouse that has horrible reviews online (Google them) he was so aggressive about it even though I declined. So I asked about Pacific Life and the quote policy genius gave me was way comical! Way higher than other companies they clearly tack on a bonus for their rude and ignorant sales people who are the worst of the worst. They claimed the quote was so high and I quote because I was “fat” that’s literally what the sales rep said. Btw I’m 5”11 and in good shape. They also lied about my blood pressure and tried to claim it was high even though I have the results and it wasn’t. Do yourself a favor call SBLI or New York life and get a quote DO NOT USE THIS COMPANY!

Policyholder Review №24

Very informative & knowledgeable in assisting me with insurance

Policyholder Review №25

Poor communication and general incompetence.

Policyholder Review №26

Policygenius worked diligently with multiple insurance carriers to secure a suitable coverage and quote for me. I successfully closed on a quality policy, thanks to their efforts. Their phone support was prompt and friendly, and they kept me updated through email at every step. They also provided a secure site for submitting any necessary information. If you don’t have a reliable local broker, I highly recommend using Policygenius.

Policyholder Review №27

They made the process of shopping around for the best rates easy! Would definitely recommend!

Policyholder Review №28

Absolutely terrible experience with rude people and 4-6 weeks of waiting only to be turned down because I have high cholesterol. (I am 55 years old by the way) No one calls you back and just one of the worst experiences with customer service in my whole life.

Policyholder Review №29

Awesome experience with PolicyGenius. They were professional and responsive. They answered all my questions. I never had to wonder what the status was on my policy. I was always promptly notified. It did take a long time but underwriting for policies always takes a while. I was even made aware that their would be a delay why they gathered additional information from my primary physician. I would highly recommend if you are looking for insurance.

Policyholder Review №30

My homeowners insurance went up 50% so I checked out Policygenius. They quoted me less than I was paying with my old company, even before the price hike. Saved me a lot of money. And the experience was fast, professional, and friendly. I am so glad I found this company! Highly recommended!

Policyholder Review №31

I would highly recommend Policygenius for the convenience fast response and great customer service

Policyholder Review №32

Great service. Please don't hesitate to contact Policy Genius for help finding an insurance policy. Their customer service is excellent and they'll help broker you to a great policy.

Policyholder Review №33

Great agent/Christina! Listen to my needs and provide flexible and timely professional help to find best deals for me!

Policyholder Review №34

Great life insurance policies and a supportive team who made it easy!

Policyholder Review №35

My small town insurance agent failed to get a policy for me, but Policygenius came through! I highly recommend giving them your business. They were always responsive, helpful, and polite, even when I had many questions.

Policyholder Review №36

Very easy to work with and multiple good options. Policygenius was there to answer any questions I had. They also helped to steward the entire process.

Policyholder Review №37

Simple process to sign up for term life insurance at a good price!

Policyholder Review №38

Elia was super helpful in answering any of my disability policy questions. Great service all around.

Policyholder Review №39

Taylor and the PG team were great! Always available for any questions I had.

Policyholder Review №40

Very detailed and personalized help. Thank you!

Policyholder Review №41

I had an exceptional experience working with Policygenius. I was partnered with Warren, who brought non-biased guidance to a table of policy options I was completing research on. The proposal to application sequence was seamless and we were able to find the right policy for my needs. I’d absolutely consider them again in the future!

Policyholder Review №42

I was able to use Policygenius to save $2200 on my insurance package. Easy to fill out on line to get quotes, and easy to work with the reps to finalize everything.

Policyholder Review №43

After my Home policy was up for renewal (a 60% increase with no prior claims!) I used Policygenius to offer a very favorable alternative.

Policyholder Review №44

The team at Policygenius is exceptional! I had the pleasure of working with Neil. From start to finish he was always going up to bat for me. His professionalism and willingness to go above and beyond made a significant impact on our final outcome, and I truly appreciate the hard work and dedication he demonstrated. The company takes great pride in their work, and their efforts have greatly contributed to my happiness with my new policy.

Thank you once again for your exemplary service. It has been a pleasure working with you!

Policyholder Review №45

What an outstanding help. Policy genius assisted me all the way in looking for my preferred coverage the fit to my financial status.

Policyholder Review №46

Policygenius made this process so much easier than doing it myself. They communication was wonderful and I got a great policy with Prudential. I am very happy with the service I received and would highly recommend Policygenius.

Policyholder Review №47

I honestly thought this was going to be bogus (I had never used a broker before), but they were great! I'm almost embarrassed to admit this, but I had the same car/house insurance for over 15 years and didn't know I was supposed to shop around. I saved—no exaggeration—about 60% on my rates. Now, I recommend these guys to everybody.

Policyholder Review №48

Do not use!

They quoted me $3000 for 6 month policy for one car with Progressive. I did that same quote myself, all the same coverage with Progressive and it was $927...

Be careful, do your research.

Policyholder Review №49

I had an outstanding experience with Policygenius! I found that finding insurance can be a real headache, but their service made the process smooth and stress-free. All of the team was incredibly helpful and took all the guesswork out of the equation by shopping around and presenting me with the best options for my situation. 10/10

Policyholder Review №50

After my home insurance provider tripled my rates, I used Policygenius to find me a policy that had the same coverage for over $500 less per year. Very happy customer here!

Policyholder Review №51

Seems like every time I shop for insurance to compare rates or see if I can find something cheaper, I end up getting directed to a site which can search all insurance companies and recommend me a policy for my needs...and then that site gives my phone number and email address out to seemingly hundreds of agents who call and text and email me incessantly for months. It's a hassle that I hate and makes me not want to ever switch my policy although I know a cheaper alternative is available somewhere.

My experience with Policygenius was NOTHING like I've ever experienced before. I tentatively put my information in and waited for the barage of insurance emails, texts and calls...however all I got was an email back that said, I've got some options for you, let me know when you'd like to connect. One contact, no pressure, no hounding, totally willing to arrange a time that was convenient for both of us. I made the arrangements, got the information, requested some changes, got the updates and then had a call to make the switch. It was EXACTLY the experience I'd been looking for. I've now got great coverage at WAY less than I was paying before and they've got a customer and advocate for life! I can't recommend enough!

Policyholder Review №52

Great customer service always kept me updated throughout the process. Thank you !

Policyholder Review №53

Be careful. They don't shop a lot of policies/companies and so the quote they give you most times is not the cheapest. Don't trust and verify

Policyholder Review №54

I had the pleasure of working with Christine at Policygenius. She was very helpful and walked me through the process of selecting insurance at my own pace. She was able to give me the best option and even reached out directly to my lender to make sure the coverage was enough. Buying a new home is stressful and Christine made this part of the process easy.

Policyholder Review №55

On 7/21/2024 they gave me a combined estimate of $3444 for auto and home insurance. I asked for an estimate for home only. Today (7/22/2024) they gave me an absurd combined auto and home insurance quote of $10,523! Are these people scam artists or the right hand does not know what the left hand is doing.

Policyholder Review №56

Policyholder Review №57

I am a twenty-six-year-old free-lancer, and wanted to prepare for my future. I came across Policy Genius, and after verifying that it is a reputable agency, I moved forward with a quote request. Steven Sichel is the advisor that gave me a call to go over everything and set me up with the best policy for me. Steven was incredibly helpful and knowledgeable. I highly recommend working with Steven and using Policy Genius for the finding life insurance. :)

Policyholder Review №58

Policyholder Review №59

I couldn't even get to the point of making a purchase. This company will spam, harass and bug you. They will NOT bully me into buying their products!

Policyholder Review №60

I was moving across states from Ohio to North Carolina and getting a quote was suler easy, and saved me a LOT more $ than I thought it would. I already want to everyone in my family in other states to get quotes to see how much they could be saving. Also- Amanda Clark was awesome to work with, thanks!

Policyholder Review №61

I could not access the site online so I called. I was told I would receive a call back. It has been 2 days and I am still waiting for a call back.

Policyholder Review №62

The application process was easy and I loved getting to see multiple quoted prices from one screen instead of having it obfuscated and overly complicated

Policyholder Review №63

Helped me sign up for life insurance very quickly!
Also policy genius provided very cost effective 30 year term policies as compared to ethos and other companies. I would highly recommend!

Policyholder Review №64

Great to work with!

Policyholder Review №65

I am a small business owner and needed disability insurance. I was referred to Policy Genius through a friend at my local chamber of commerce. My rep, Colin, was very thorough and the Policy Genius team were consistent in their follow up with me and made the process fairly seamless. I hope I never have to use this policy, but its comforting knowing that it's there should I need.

Policyholder Review №66

Easier process than going through a single disability broker off the street. My policy was in force after about a month of underwriting review but they didn't take out the first payment yet. Cheaper rate when I applied directly on "The Standard" disability company's portal.

Policyholder Review №67

Friendly, effective service.

Policyholder Review №68

Policyholder Review №69

Policygenius helped me navigate the difficulties in finding home insurance in a coastal area, subject to hurricanes. Great job!

Policyholder Review №70

Well, unaware as being a first Time home owner is important to look at your policy because this company put in their information that does not fit my property and charge me 2 1/2 years for a fireplace and a second garage and my home only had one garage and no fireplace. I reached out and they said that they computers cannot go back and generate a refund because it was 2 1/2 years and I just update the policy by calling in, I hope you guys open your eyes to this new thing that’s going on. I got screwed for 2 1/2 years and they don’t want to give me my money back. And this Policy was just updated May 2024 After I told them, something was wrong with the original policy, how blessed I am to know, high people and high places. Figure that out

Policyholder Review №71

Policyholder Review №72

Term insurance was very easy to get from policy genius. No medical exam and everything was an online experience and no paperwork.

Policyholder Review №73

The people at policy genius are knowledge, patient and ethical. They made the process of applying for life insurance go from overwhelming to easy. Could have navigated this process without them.

Policyholder Review №74

Wasted my time. Filled out the long long form only to be told sorry no options. Waste of time!

Policyholder Review №75

Worked with Colin and had a great experience. Nudged me when I needed a reminder, answered all of my questions, and followed-up when appropriate.

Policyholder Review №76

Great follow-up and helpful guidance.

Policyholder Review №77

Bought two policies, never got my referral bonus for referring my wife. They got their commission so they don’t respond to emails anymore.

Policyholder Review №78

Excellent work. Look, insurance can be a frustrating and expensive experience but the folks at Policygenius made it as painless as possible. When my old life policy expired and the costs increased 11-fold (I'm over 70) they were very good on a new and far more reasonable one with another company. I found that firm myself (Pacific Life) and can't guarantee it's the best for everyone, but they agreed with my assessment, worked with me every step of the way, kept me informed of what they and PL people were doing, and wrapped things up when I got the new policy at a far better rate than the last one. It took time--11 weeks--but they did a lot to make sure I got there. I was very impressed with their professional service.

Policyholder Review №79

This was a terrible experience from start to finish. I couldn’t be more dissatisfied with the entire program. Your representative Eric didn’t listen to the information provided by my husband at the start, and then when talking to me- made it sound like my husband didn’t know. He then did not have my name spelled right, sent the application to an email address that was not mine. I had completed the additional information and then the next day would recognize another request for the same information. If that wasn’t bad enough. Between 4/19 and today 5/9 I had received 19 emails and 6 text messages in regard to this. I had to ask four times for my application to be closed, for my information to be deleted due to the excessive amount of ineffective communication. After the second time I was called to discuss why I felt the communication was excessive and emailed again in regard to that. After asking for the third time via email I was told I needed to request in writing to close my application. I don’t know how anyone could possibly read the following messages and think they needed to reach back out.

1: Please stop contacting me. I am no longer interested in this. I had answered the same question time and time again and would then receive another email asking to repeat it. The amount of ineffective communication is not something I have time for.

2: Please refrain from contacting me any further. I have clearly communicated this request twice already. I am extremely displeased with your company's conduct. Despite having already supplied the required information, you have inexplicably requested it again the following day. I must emphasize that further attempts to contact me constitute harassment. Cease emailing me immediately, erase my information, and remove my contact details from your records without delay.

**at this time your representative Alan called and emailed me again**

3: Alan,

Stop contacting me. I do not wish to hear from you, any of the underwriters, or anyone else no had any dealings with this. I have requested now requested for this to stop three times. My last email stating “Cease emailing me immediately, erase my information, and remove my contact details from your records without delay.“ was very clear and I do not believe warranted any further communication. It is harassment to continue contacting someone after they have requested that you stop.

Since 4/19 I have record I have received 16 emails (one from you today) 6 text messages and your call today (again after I said I didn’t want to be contacted. Any reasonable person would feel that’s excessive. I don’t care how many “notches” you have to back down, but the communication needs to stop.

I am under no circumstances continuing with my life insurance application. This is the third time I’m stating that very clearly. I would like my contact information and application deleted and to never hear from this company again. My preferred contact is none. Any and all further communication will be considered harassment and addressed as such.

This experience was terrible from start to finish. Your representatives do not pay attention to the details provided nor the request to cease communication.

Oh the icing on the cake, after the fourth request they asked me to complete a survey of my satisfaction, I’m more than willing to do so as I feel this cold be a beneficial learning experience for them. Since i tried and it didn’t work, I’m posting my survey results here; clearly 1/5 very dissatisfied.

Stay clear of them unless you enjoy providing the same information 16 times to people who don’t listen and continue to contact you after you request they stop.

Policyholder Review №80

Policy Genius has my home and auto bundled with Mercury Insurance Group for over a year now. I switched to PG when I bought a new home in Spring 2021.

The auto policy was up for renewal this fall and apparently my card on file was declined. Neither Mercury or PG notified me of the decline and my auto insurance was canceled without notice about 3 weeks ago. Which means myself and my family has been driving without insurance during that time. The only reason I'm aware of the lapse in coverage is because the DMV notified me of a fine I have to pay for letting my insurance lapse.

I've spent the last 2 days trying to get in touch with a policy genius rep unsuccessfully so far. And the renewal has to occur through PG (I can't make the change directly). I would say that their diligence in managing my policy as well as their response in resolving this issue is below normal expectations. I will change this review if they can follow up professionally.

>> they did follow up and I decided to change to another insurance company. Changed my review from 1 to 2 stars

Policyholder Review №81

I signed a disability insurance policy with PolicyGenius. Top notch experience. Their website was the first green flag. It is modern, smooth, and it gives you an instant quote, where you can refine the policy details, which was very comforting. Other companies made it such a hassle to get a quote, or just ghosted me. Next, their email communication was that of one the best I've had. They constantly follow up, yet if doesn't feel overwhelming, rather as if they are on top of everything. They answered all my questions in detail, and always with a professional and cordial attitude. Customer service is still what sets companies apart, and PolicyGenius is the best in the industry in my opinion.

Policyholder Review №82

Faced with a large increase in insurance rates we contacted Policygenius to help us find equal and affordable coverage. Our agent, Corey, ran the comparisons and walked us through the process of selecting the right coverage and the right company. We could not be more pleased with the service we received.

Policyholder Review №83

Didn't have information I was searching for

Policyholder Review №84

Fantastic experience. Quick, easy, and transparent.

Policyholder Review №85

I had a great experience with Policygenius! The team was super helpful in finding the best quote and navigating the application process.

Policyholder Review №86

Neil is a great asset to the Policygenius Team #Gary TXK King

Policyholder Review №87

Policygenius folks were great to deal with, friendly, and efficient. Most importantly they got me the lowest rate for my auto and house insurance policy from a reputable insurance company. Highly recommended.

Policyholder Review №88

Policyholder Review №89

I got to their site through Nerdwallet. However, I decided I would prefer to apply directly through the insurance provider. I was told my application would be canceled during a phone call, and they even texted this to me. The next day I received at least two phone calls and an email. They did provide a comparison of quotes that I found reasonable, but it did not match up with any of what I had originally seen on Nerdwallet, which I found confusing.

Policyholder Review №90

They were very easy to work with and a fast turnaround to get coverage. Stop thinking about it and do it to protect you family.

Policyholder Review №91

Great customer service and friendly.

Policyholder Review №92

Really efficient way to get multiple quotes; great customer service

Policyholder Review №93

This entire concept is a scam. They promise fast policies, no exams, answer a few questions, etc. . . I saw one set of prices that are reasonable for my age and health history when I completed my application and history with them this morning. I started my day, returned a few hours later, and saw that the rates had jumped by $20 to $40 a month with no additional input, so I called. The long and short of it is that they now want a full medical background with my records and to take four to eight weeks to go through the underwriting and issuing process for a best-case scenario process of at least $20/month more than what I was quoted today. I'll go through an insurance agent I know and trust instead.

Policyholder Review №94

I have had a wonderful experience with them and they made things very simple for me in getting insurance. Any time I have questions, they promptly respond and help me make necessary decisions.

Policyholder Review №95

Found out about Policygenius through Nerdwallet, and they got me a great rate on life insurance the day I signed up within minutes! Thanks for the help. Definitely recommend their services! They review lots of options and compare all the prices on one page!

Policyholder Review №96

I had two problems here
1. The agent made me sign the application form which was actual life insurance application without even emailing me the quotes. Worst part she lied saying I need to submit the forms to get quotes and without that I cannot get any quotes at all.
2. i answered all their questions and gave them access to my medical record, yet the quote I got after that (PS which was reasonable and I wanted to pursue that quote) they say were inaccurate and I had to ask for quote again. Everything I am getting different quotes ( more than $50 change) and from different companies. I don't know how reliable my current quotes are as I'm worried if I tell them this is what I wanted (like last time) they will tell me it's not accurate. PS the quotes were just 3 to 5 days old which they say are not accurate any more.

I am deeply frustrated working with them.

Policyholder Review №97

I was able to get life insurance the same date and at a better price than other sites. I would definitely recommended it and would use again if I ever need any other type of insurance.

Policyholder Review №98

When looking for life insurance, you never know what the outcome will be. However, when you have someone in your corner looking and working to assist you in the best of ways, you can never go wrong. That is how I feel with Policygenius. They search around to find a company that would best meet my needs. They were thorough and maintained excellent communication. They take the stress out of a stressful situation. Will definitely refer friends and colleagues.

Policyholder Review №99

Policygenius made applying for life insurance so easy! They walked me through every step and helped me submit additional information even after I got denied initially.

Policyholder Review №100

Excellent service, best ever insurance premium. I'm so happy the price I paid is lower than anything I can find with good coverage.

Policyholder Review №101

The PolicyGenius team is easy to work with and always quick to answer questions. They helped me navigate the nuances of long-term disability insurance a couple times. Would work with them again.

Policyholder Review №102

I came to this process with a lot of questions and a hectic schedule, but the Policygenius team did a great job of getting me educated and guiding me through the process. I’m so happy to have found a policy that works well for me and any needs.

Policyholder Review №103

Policyholder Review №104

Great people! Great service. ! I wish I knew about policy genius earlier these people walk you thru every step to help you. Get you the best rates with A companies. I have never seen customer service as nice and courage and helpful as policy genius. You cannot go wrong using this company. You lose if you do not try them. So much good about them I
Proud to use policy genius
Thank God we have a company who looks out for our needs and not theirs
Give
Them a call! See for yourself!
From
Michael Warren

Policyholder Review №105

Wonderful experience with helpful staff and great follow-up. Pleased with the results!

Policyholder Review №106

This is my second time using Policygenius. The first time was for term life insurance and this time for individual disability insurance. I can't say enough good things about this service. It is extremely easy to work with them and they do a great job of identifying and explaining all the options of the available policies to help you choose. The disability insurance team in particular did a stellar job with timely communication and follow-ups. I am very appreciative of the diligence and patience shown by Angie, Jordan, and the rest of the disability insurance team.

Policyholder Review №107

Best experience since white sliced bread 🍞!!!!!!
The rep I talked to was AMAZING ⭐⭐⭐⭐⭐
PROFESSIONAL,
PERSONABLE,
FRIENDLY, VERY KNOWLEDGEABLE ,what a great company Rep ⭐⭐⭐⭐⭐ not time wasted here HIGHLY RECOMMENDED COMPANY

Policyholder Review №108

Shop elsewhere. If you end up not buying a policy through them, you will receive calls at all hours seemingly until the end of time. I'm ready to report them to the FCC for continually contacting me after requesting they stop. They keep using different numbers after I block them as well.

Policyholder Review №109

Tried to call to get quotes for a full set of insurances for me and my family. I have filled the form online with my info, and, literally SECONDS later, got an email and a phone call from their robot. I was told to wait to be transferred to "one of our insurance experts". Hang up after five minutes on hold. 15 minutes later, I get a call from an "Expert" who, after getting all the information ( bio, contact, and health history ), says that I will be contacted with quotes.
Ever since, I get an email every day from their robot with "login to see your quotes" but there are no quotes there. messaging their support resulted in an email with "we don't have your phone number or the necessary info for the quotes" ( even though the first guy I spoke with said he took notes and claimed that the conversation was recorded; as for the phone number, THEY CALLED ME ). Basically, this is either plain incompetence, or mocking their customer.

Policyholder Review №110

Policyholder Review №111

Policy Genius rep was awesome. Super helpful

Policyholder Review №112

Policy Genius did a great job finding us policies with better coverage, for less money than any other option. They walked us through the process and made it easy!

Policyholder Review №113

I found Policygenius after difficulty working with a traditional life insurance company. Logan C was extremely communicative and efficient. He hung with me the whole way through tweaks to my application so I got just the coverage I needed. Fantastic experience and highly recommend.

Policyholder Review №114

We heard about it on the Bill O’Reilly show and decided to try it. Between our auto, homeowners, umbrella, and RV, we are saving $2,000 a year. Stephen Calleja did such a great job for us and we felt very confident with his professionalism!

Policyholder Review №115

Great service, room is there for improvement. But excellent. The website is also great for uploading documents and interacting communications

Policyholder Review №116

I shopped several "Online Insurance" quote brokers and Policygenius ended up be the cheapest by far. They were quick with providing quotes and easy to use. I recommend them for sure.

Policyholder Review №117

I got a quick Accurate friendly service from policy genius.I got quick estimates forAutomobile and homeowner policies and was able to select homeowner policy that met my needs. the quotes forAuto insurance were higher than what I am paying now so I did not switch.However I received information quickly and was able to make a decision right on the spot.

Policyholder Review №118

I created an account on their website to use their quote estimation tool. Within 10-15 minutes, before I was even done using this tool, I started receiving sales calls from them. I told them on the first call to not call me anymore, and they continued to do so, even changing phone numbers to try and reach me. This is like credit card collections and I would never willingly do business with an organization that is this desperate for sales.

Policyholder Review №119

If you don’t know where to start or feel overwhelmed thinking about the details that come with choosing life insurance, policy genius is as easy as it gets. They help you choose the policy you can afford and one that fits your needs. Customer service is excellent and premiums are so affordable it’ll be easy to pay them yearly if you wish.

Policyholder Review №120

Horrible experience. I started an application for Life Insurance over 4 weeks ago. The plan I was trying to get was a one that didn’t make you prove health. But the company asked me a host of health related questions anyway so I obliged and answered them honestly. About a week go by and now they want all my medical records from my primary care. The problem with that is he is no longer at the medical group that I used any longer. They have been bought out
(compass medical) and the doctor is now at a new group and was not able to take with him any of the patients medical records. I tried getting them but wasn’t able to. I did provide them with the lab report of my latest blood work as well as access to my therapist that prescribes 2 different meds to me but that wasn’t good enough. I get a call today by a rep from policy genius saying there is nothing they can do, I would simply have to re apply for a policy that WILL make me prove health. This is very misleading and disappointing. Not to mention a huge waste of my time for 5 weeks now. This Policy Genius is a bunch of amateurs and provided me with horrible service and mislead me. Go elsewhere. Trust me.

Policyholder Review №121

Great experience and was easy to find a great life insurance rate from a reputable company.

Policyholder Review №122

Called after 8pm. Waiting to talk. No thank you pushy sales people

Policyholder Review №123

Policygenius was a 5 star from the moment I input my general inquiry. They were quick to respond to my request to set up an appointment on my time line; the rep was 100% transparent on how they are compenstated; gathered multiple quotes for me to work with and then even had a few re-worked! Other Insurance Marketplace companies (you know who I mean) and even my own current Insurers did not even come close to meeting my needs or even score in the top of Customer Service - Policygenius did all - thank you for helping me shoppe and find what I was looking for! 5 STARS to the folks there

Policyholder Review №124

Policyholder Review №125

Policyholder Review №126

Everyone was professional. They answered questions and sent required documents in a timely manner. They did what they said they were going to do.

Policyholder Review №127

Everyone at Policygenius has been very professional, friendly and helpful. Overall a great experience working with this company.

Policyholder Review №128

Policyholder Review №129

PolicyGenius was with me all the way if it wasn't for the staff they have I don't think I would have this coverage my Dr. wasn't corporateing was having problems with my phone I was about to give up but they didn't they was and are willing to be there for you it took about three months to get to the final stage they never stopped wanting to help so if you are looking for someone to get you there try PolicyGenius . Thank you again..

Policyholder Review №130

Demetrius was courteous and professional. He found a policy for me in a timely manner that was about 1/2 what I was paying. Thank you so much

Policyholder Review №131

Applying for insurance is a pain but the pg team was really helpful and had real, actual people who were in the customer service part that were attached to my case and would follow up with me. The service was basically unparalleled. I was truly impressed. They made something that could have been a drag into something that was way less painful.

Policyholder Review №132

They were extremely helpful. The process of getting term life insurance was fun as they were able to find me a policy that fit my needs, walk me through the application. Was able to get approved by the end of the phone call. Thank you so much.

Policyholder Review №133

Compare and get the quote. Process is good. Pick the best for your suite.

Policyholder Review №134

Policyholder Review №135

In 6/2021 became a customer and at that time things were fine but now the lack of professionalism is beyond frustrating. The fact is that right now this company has no respect for their client's time I have sent emails through their dashboard and no response is the result. I have called, waited and their automated system will disconnect you. I set an appointment to discuss quotes for renewal and after receiving an email confirming the time no one called!. There are choices out there and I am moving on to find a decent company.

Policyholder Review №136

Shopped home insurance with them and got a good quote started policy and what canceled from under writer. Policygenius can’t do anything to help seems like a huge scam. Guess they are only the middle men for the insurance companies but I wouldn’t have accepted if I knew they were just going to cancel. Home is under 15years old and only been in it a year.

Policyholder Review №137

Was much higher in homeowner insurance costs than my carrier.

Policyholder Review №138

The team is great!

Policyholder Review №139

Policyholder Review №140

The agents handling my case were very friendly, knowledgeable, and prompt. No haggling, very straightforward folks. It was great!

Policyholder Review №141

Everyone I talked to was knowledgeable and helpful, never felt pushed or upselled during the process either.

Policyholder Review №142

Policygenius took the time to get me insured with the right agency for an affordable price. Afterwards I received a follow up call from the original agent that I spoke with to see if I received a call to complete my application. I Thought that was very considerate of her.
Linda

Policyholder Review №143

Policygenius is so easy and convenient to use, and the customer service is fantastic. The agent we spoke with was knowledgeable and kindly answered all our questions.

Policyholder Review №144

The process was easy and fast. The agent that worked with me was very professional and helpful. I was able to get the insurance I need with a very reasonable price.

Policyholder Review №145

Policyholder Review №146

Policyholder Review №147

My experience with Policygenious was great. Getting a new policy was easy and the rates they provided beat competitors. The people I interacted with were courteous and helpful. The whole process was finished in a few days.

Policyholder Review №148

They made the process so easy and so fast. I had coverage in just a couple of days after the initial 30 minute phone call. They were super helpful and clear when explaining things to me and I never felt pressured to buy anything I didn't want. I wish I'd done this sooner

Policyholder Review №149

Easy to work with, and very helpful!

Policyholder Review №150

Prompt response; competitive price

Policyholder Review №151

The staff is so responsive, patient, and helpful as you navigate the process of getting insurance coverage.

Policyholder Review №152

The process was incredibly fast. I was quickly provided quotes for my term life insurance and after a quick phone call, everything was set and I was covered.

Policyholder Review №153

Great experience

Policyholder Review №154

Policygenius is very similar to SelectQuote and Zander. Unlike Zander, Policygenius quoted me the cheaper policy and it didn't require a medical exam. Overall, the process was simple to navigate, and Policygenius quickly answered all of my questions. I was pleased with the process and would recommend Policygenius for their life insurance needs.

Policyholder Review №155

Easy way to shop around for insurance. Good prices, and they remove the stress from the experience. Already recommending it to friends and family.

Policyholder Review №156

made finding insurance easy.

Policyholder Review №157

I contacted Policygenius after the quote for my current auto insurance coverage increased by 35%. They helped me with new home and auto policies that saved me hundreds of dollars. Thanks Dan for your courteous and professional service.

Policyholder Review №158

Great team of people with outstanding customer service.

Policyholder Review №159

Policygenius made it easy to get information about policy options and find new coverage that saved me about $400/year. The agent I worked with was very responsive and helpful without being pushy.

Policyholder Review №160

Policyholder Review №161

Policyholder Review №162

Process was smooth. The representative was very friendly and made the experience an enjoyable one. She explained everything, told me all of my options and helped me thru the process beginning to end.I now have life insurance and peace of mind. Thank you Policy Genius!!

Policyholder Review №163

The process was easy, efficient and professional and resulted in a better price than my current renewal.

Policyholder Review №164

Started this process back in March and although there were bumps in the road (no fault of Policygenius) they were sure to always follow up with me and give me options and eventually we found a policy and a company to be give my family and I piece of mind. Would definitely recommend to anyone needing life insurance. Thank you

Policyholder Review №165

Excellent service!

Policyholder Review №166

Got me the policy I needed at a very competitive price. Very professional. Very impressed.

Policyholder Review №167

The people I encountered were genuinely concerned with providing a quality service at an affordable price, which for me was very important. But, beyond that, I felt at ease and in no way hassled or felt forced in any way. I can now rest in the knowledge that when the time comes, I have secured some form of financial freedom in my loved one's time of need.
Thank you.
Everett
l

Policyholder Review №168

Do NOT get a quote from them unless you want constant spam emails and texts non stop. Unsubscribing won't work. They will also spam anyone you specify as beneficiaries in the quote. Stay away from them.

Policyholder Review №169

My wife and I were looking to renew our life insurance policies. Our financial advisors both recommended Protective Life. Both of us were declined without any conversation. I reached out to Policy Genius and Stephanie was fantastic. She helped me through the process and I have secured a policy at a preferred rate. She is working to help my wife get a policy as well. I'm very grateful to her for her incredible customer service and finding the best companies for my wife and I.

Policyholder Review №170

Steve found a great new policy in no time. I dont have time to shop all these choices, the service is invaluable.

Policyholder Review №171

It was a great experience from entering my information, to getting the response with options to choose from. Then setting a time to talk to a specialist who explained all the details and answered every question I had. Again, giving me all of the options I was looking for. Demetrius was personable, knowledgeable and great to speak with.

Policyholder Review №172

Very easy process during my life insurance policy purchase.

Policyholder Review №173

Policy Genius was most helpful in answering all my questions during the process.

Policyholder Review №174

Spent 15 minutes entering data on their site only to have them come back saying “we don’t have anything”

Policyholder Review №175

Policyholder Review №176

Great experience, Highly Recommend!

Policyholder Review №177

I am very happy. Everything was handled promptly and professionally from the very start. Application was easy to complete and the quotes were received the next day. The associate who helped with my call, Ashley Taylor, was knowledgeable and professional, as well as very personable

Policyholder Review №178

This is a terrible company. When the policy was first taken, they said they will make sure to keep you updated which was never done. Customer service is a joke. They don't answer phones and ask to send messages on the dashboard which goes unanswered for days. The insurance company (nationwide btw), does not cancel the policy and wants you to go through the agent!

Currently stuck in a limbo being tossed around like a ping pong ball! Still waiting for a call back or response to my dashboard message or email. Such a pain!

Use your local agents that are much knowledgeable and easier to reach than this.

Policyholder Review №179

I applied for a term life insurance policy via Policy Genius, at which time they paired me with New Haven Life in March and after FOUR excruciating months of them digging into my medical records (understood, as they should) and emailing me with questions about why I got bit by a tick, what were the outcomes of certain doctor appointments even though they should have known from the medical records, they denied me for coverage! I am a 41 year old healthy woman! The only health condition I have is asthma, which is why they denied me. They also stated I have myalgia, which I’ve never been diagnosed with in my life! This place is a joke. If they aren’t insuring healthy 41 year olds, then who are they insuring? They humiliated me during the underwriting process as well with all of their silly, demeaning, time consuming questions. I do not recommend Policy Genius or New Haven life!!!

Policyholder Review №180

They were invaluable at helping us find the right insurer for our needs. Saved us over $100 a month by matching us with a better fit provider

Policyholder Review №181

Policygenius was able to provide me life insurance when others wouldn't! Everyone I dealt with were extremely professional and helpful! Highly recommend Policygenius!!!

Policyholder Review №182

Best insurance broker there is. I would recommend Dan to be your agent. He's easy to communicate with, fast to response and will definitely get you the best policy and rate you're looking for. If you're a non-immigrant like me, go with Policygenius because other insurance brokers will mark you and give you ridiculous rates.

Policyholder Review №183

Very satisfied with the person helping me out.

Policyholder Review №184

I was very unsure of the whole process. Joe from policygenius was extremely helpful and fast! I put off getting a policy for so long, after speaking w/ Policygenius I had my policy in two days!

Policyholder Review №185

Policyholder Review №186

Worse than useless.

I spent the better part of an hour filling out the Policygenius forms online to get an estimate on an auto (three vehicles) and homeowners bundled policy.

The result? NOTHING was offered at all, and I was informed that no options were available.

I have excellent financials, an 800+ credit score, six figure income, no mortgage, a great driving record and have never made a claim on my homeowners policy - ever. Any risks associated with my home are typical.

Instead of a "genius", it was a huge waste of time.

Minus two stars.

Policyholder Review №187

Policyholder Review №188

My current insurance was increasing 45% on renewal. I called Policy Genius! Steve was very knowledgeable about homeowners and umbrella insurance and answered all of my questions. He provided quotes for 2 insurers and I accepted a "bundle" of auto/home to achieve a small increase vs 45%!!! Very satsified with their service.

Policyholder Review №189

They Sell Your Information!
I contacted these ppl for information regarding life insurance. They ask a bunch of questions, give you a quote (eventually). A medical examination is required apparently. So what if I don't pass? They ask for personal info, like your social security number, ages & who lives with you etc. Why do they need to know that before you're eligible??? Next thing I know, they're harassing my boyfriend into purchasing insurance also. I made it perfectly clear I was inquiring FOR ME & me only. They bombarded both of us via txt, phone calls & email relentlessly! Now he's getting mail sent here from a different insurance company!!! He is not interested, never was. They don't have his last name, so they used mine! I'm so ticked off, I refused to speak with them. Bottom line: use a more reputable company & make sure they don't sell your information. Don't give out any of yours either! Block, report & delete! Lesson learned. JUST DON'T!

Policyholder Review №190

They are very easy to understand, and quick to respond.

Policyholder Review №191

Policyholder Review №192

I would highly recommend Policygenius! Everyone I dealt with was very helpful and kind. I was guided through the whole process and kept informed each step of the way. This is a great way to buy insurance!

Policyholder Review №193

Policyholder Review №194

Great experience and easy switching policies

Policyholder Review №195

Policyholder Review №196

Policyholder Review №197

Awesome experience, fast and easy. The agent guides you through every step of the process. Price in unbeatable. Recommend 100%

Policyholder Review №198

Agent who called me was very unprofessional and inappropriate in the way he spoke to me during the application process. Easy decision, stay away from this company.

Policyholder Review №199

Policy genius has been very patient and have answered all of our many questions about the potential policies.

Policyholder Review №200

Highly recommend Elia Weg who was an incredible advocate helping me navigate the insurance landscape and a slew of individualized questions. He was caring in his counsel during the entire process with supreme patience and professionalism.

Company Details
  • 3 photos
  • 200 reviews
  • 4.6 A.M. Best Rating
  • Claims Hotline: +1 855-695-2255
  • Official Website: https://www.policygenius.com/
  • Corporate Headquarters: 32 Old Slip Suite 500, New York, NY 10005, United States
  • Geo Coordinates: 40.7037524, -74.00784039999999
Insurance Products
  • Insurance agency
  • Insurance broker
Business Hours
  • Monday: 9 AM–9 PM
  • Tuesday: 9 AM–9 PM
  • Wednesday: 9 AM–9 PM
  • Thursday: 9 AM–9 PM
  • Friday: 9 AM–8 PM
  • Saturday: 9 AM–6 PM
  • Sunday: Closed
From the business
  • Identifies as women-owned: Available
Accessibility
  • Wheelchair-accessible entrance: Available