Arbor is an independent insurance agency servicing the Lehigh Valley for home, auto, life and business needs.
We represent a multitude of regional and national insurance carriers, allowing us to thoroughly compare rates and coverage options as we custom-design each of our packages.
We don’t stop there—as we work with our customers, we go out of our way to fully understand our clients goals, dreams, and the vison they have for their future.
At Arbor, our goal is to become a lifetime partner with every one of our clients. We are fully aware that as time passes your needs will change. We will be there every step of the way as you acquire new assets, make lifestyle changes, add to your family, and/or grow your business.
Dealing with Arbor has always been a seamless experience. Whether by phone or email, their team is incredibly responsive and always ready to assist. I recently needed an update to my policy, and within minutes, they had everything sorted out and sent over. Their professionalism and dedication to customer service make them a company I can always rely on.
I've been insured with Arbor Insurance Group for nearly thirty years, and I have always been happy with them. They do a wonderful job of reviewing my coverage with me to ensure that I have what I need and am getting the best price. When I have claims, they assist me with submitting them and making sure that everything is paid out in a timely manner.
Brandy has been my advisor for some time now. She is very proactive with keeping everything running smoothly.
Having a great insurance agent on my side is important. I don't think about my insurance coverage very much because I just don't have to worry about it. But it's always there when I need it.
I've had my homeowners and auto insurance with Arbor for about 15 years. They always are great at reviewing my policies and making sure I have the best coverage. They also are a broker so they can shop around and make sure i am insured by the best company for my needs. Brandy Licausi at Arbor has been my insurance advisor for several years and is so knowledgeable about what is the best coverage for my needs and helping me save money on my policies. I would highly recommend Brandy and the team at Arbor Insurance for any insurance needs.
Very happy with my Arbor experience, and in particular with my agent Jen, after moving to PA and needing to find new auto insurance. Jen and the folks at Arbor have been great in finding me the best option for my needs and have been very responsive every time I needed to reach out to them.
Brandy was very helpful in my process to obtaining home owners insurance. Also saved me money bundling home and auto. Made me feel comfortable and recommend her to anyone. She was awsome. Truly an asset to her company.
I have been a longtime client of Rance Block and Arbor Insurance.
They have consistently provided the highest level of service over the years. I highly recommend them for all your insurance needs.
Brandy was a big help when I needed to switch coverage. She was pleasant, responsive, and tracked me down so I didn’t have a lapse in coverage! She explained everything and overall it was a great experience.
I have been with Arbor Insurance for over 30 years. Very nice friendly people. They have many insurance names that you can pick from but they gave you hometown service. I had a fire in my house many many years ago and the owner of the company reach out to me and make sure I had housing and everything was all right. I can’t say enough about them, keep up the great work team
Dealing with Arbor has always been a seamless experience. Whether by phone or email, their team is incredibly responsive and always ready to assist. I recently needed an update to my policy, and within minutes, they had everything sorted out and sent over. Their professionalism and dedication to customer service make them a company I can always rely on.
I have been a longtime client of Rance Block and Arbor Insurance.
They have consistently provided the highest level of service over the years. I highly recommend them for all your insurance needs.
Very happy with my Arbor experience, and in particular with my agent Jen, after moving to PA and needing to find new auto insurance. Jen and the folks at Arbor have been great in finding me the best option for my needs and have been very responsive every time I needed to reach out to them.
I've had my homeowners and auto insurance with Arbor for about 15 years. They always are great at reviewing my policies and making sure I have the best coverage. They also are a broker so they can shop around and make sure i am insured by the best company for my needs. Brandy Licausi at Arbor has been my insurance advisor for several years and is so knowledgeable about what is the best coverage for my needs and helping me save money on my policies. I would highly recommend Brandy and the team at Arbor Insurance for any insurance needs.
Brandy is a pleasure to work with and always looks out for our best interests.
Brandy was very helpful in my process to obtaining home owners insurance. Also saved me money bundling home and auto. Made me feel comfortable and recommend her to anyone. She was awsome. Truly an asset to her company.
Great service - very responsive. Questions are answered professionally and promptly.
I've been insured with Arbor Insurance Group for nearly thirty years, and I have always been happy with them. They do a wonderful job of reviewing my coverage with me to ensure that I have what I need and am getting the best price. When I have claims, they assist me with submitting them and making sure that everything is paid out in a timely manner.
Brandy has been my advisor for some time now. She is very proactive with keeping everything running smoothly.
Having a great insurance agent on my side is important. I don't think about my insurance coverage very much because I just don't have to worry about it. But it's always there when I need it.
Brandy was a big help when I needed to switch coverage. She was pleasant, responsive, and tracked me down so I didn’t have a lapse in coverage! She explained everything and overall it was a great experience.
Arbor Insurance is always courteous, responsive and professional. My questions and concerns are quickly addressed and I have been very satisfied over the years with their prompt, thorough service.
Brandi L. of Arbor Insurance was most helpful in updating our home and auto policies. We appreciate her knowledge base and professional recommendations to support our decision-making.
I have been with Arbor Insurance for over 30 years. Very nice friendly people. They have many insurance names that you can pick from but they gave you hometown service. I had a fire in my house many many years ago and the owner of the company reach out to me and make sure I had housing and everything was all right. I can’t say enough about them, keep up the great work team
Brandy was very helpful to my mom when helping with her insurance . Very pleasant and professional
i never reviewed this place my account got hacked i’m sorry for the fake negative review wasn’t me .
Great staff that is always there to help anyway they can :)
Bruce B.
Brandy was great help in getting me a quote for my car insurance! She does outstanding work.
Brandy is a superb Agent as she is highly professional, diligent and comprehensive
Worked with Brandy! She was fantastic , great experience !
Brandy LiCausi is a joy to work with! She reaches out promptly, ensures my coverage is sufficient, and proactively helps me get the best insurance rates. I emailed her today when my current insurance carrier notified me of an increased rate, and she found me a new carrier that was actually less expensive than what I had been paying. I definitely recommend working with her!
Brandy made the who;ee issue of changing ins. companies a breeze.
Brandi is extremely helpful and prompt. Easy to work with. I recommend her highly
After finding out that my current insurance was dropping private policies in the state, Brandy was able to help me find a new policy that was equivalent to what I had at a cheaper price without any drop in coverage.
Brandy was nothing short of fantastic. She was efficient, timely, and helped save a lot of money while improving our insurance coverage.
brandy was extremely helpful, and polite. she gave me a quote, and executed the write up, and follow up emails in less than an hour. I have never had such a pleasant experience with any other company.
I've been with Arbor for 37 years. Excellent company.
Worked with Brandy on getting a new policy in place. Very professional and had no problems.
Long time customer of Arbor Insurance Group. Brandy reached out with a suggestion to simplify my coverage and take advantage of bundling discounts. Good explanation, quickly executed. Thank you.
Brandy has been our agent at Arbor Insurance for many years! She is very professional and helps you understand what policy is best for you. She helped us find a new policy very quickly and made the process stress free. Thank you Brandy, we appreciate your hard work!
Brandy really went above and beyond to make sure everything was handled correctly and promptly. Was truly a pleasure working with her! Thank you again!
I've been a customer of Arbor Insurance group for over a decade - they handle our businesses and residences. their professionalism, support, rates and service are THE BEST! everyone on their staff is very knowledgeable and friendly. I had a nice conversation with Brandy LiCausi this afternoon who helped me see what my existing policy covered and made recommendations about the changing market. so fortunate to have their expertise on my side... thanks team!!
Brandy LiCausi is a top notch employee of Arbor Insurance and I'm elated she is back with the company! She was immediately responsive to my questions and quick to get a new quote for my home owner insurance saving me hundreds of dollars. Thank You Brandy!
Since having this company I have had great experiences with them. Today the topper of my help was Brandy and Michelle and I can't thank them enough. I appreciate you and your assistance. Stay fabulous
Working with Brandy made my experience with AIG very pleasant. I felt supported during a very stressful time.
Customer service was excellent! Always speaking to a real person and having the conversations with the same agent means a great deal to us. We asked a lot of questions and they were answered patiently and thoroughly! We are very pleased with our bundled auto and hone insurance!
I wish I could give 0 stars! Working with Roberta Kates has been a NIGHTMARE, she is so unprofessional and doesn’t even respond to emails! Don’t waste your time with this agency.
Michelle Grace has been an absolute pleasure to work with over the past few years. She has helped me, my family, and friends with any insurance issues or questions. She is very kind, hardworking, & charismatic. She gets the job done in a timely and efficient manner. I would recommend her to anyone!
Just finished getting a better policy for house and auto thanks to the wonderful help from Brandy at Arbor who had this done like a pit crew at Indy! You won't be disappointed with group. They are the best.
Brandy L. has been the point of contact for this agency from the beginning. Her customer service is ‘world-class.’ Her positive can-do attitude, and willingness to go above and beyond with every request, have earned and retained my business and are very much appreciated!
I have worked with Brandy L. several times. Her customer service is amazing! She is friendly, compassionate, and very responsive. Her expertise is priceless. When I call her I know the situation will be resolved in a way that is the best possible outcome. Being able to call Arbor Insurance and Brandy is priceless. I highly recommend Arbor Insurance Group!
I have been dealing with them for long time ,the service has always been great.
We’ve been working with Brandy L. for years now and her customer service is unmatched. She’s accessible and responsive and as consumers, we feel valued and confident with all her expertise. Would highly recommend Arbor Insurance Group!
I have used Arbor exclusively for my homeowners and have been very pleased. Service always excellent. Pleasant staff as well.
The customer service from Arbor Insurance Group is fantastic. The staff is friendly, knowledgeable and patient. I switched to Arbor because their rates were much better than the ones I had. Then, after being with them for a couple of years, and after a series of quick, big life changes, I found better rates somewhere else. But Arbor didn't scrimp on their customer service, even once I was a former customer. As we all know, insurance rates can change over the years, and if my current rates with one of Arbor's competitors change down the road, Arbor will be among the places I will consider doing business again, simply because their customer service has always been so great.
If you're in need of insurance, Arbor is a great place to consider.
Brandy LiCausi is very informative and prompt on taking care of our insurance needs that best fit our family.
I just worked with Jennifer and Roberta at Arbor Insurance Group.
They were very easy to work with. In one day I got a quote for both Auto and Homeowners Insurance and had the policy processed that same day. They were able to save me over $500 from my previous policy. I look forward to working with Jennifer and Roberta in the years ahead.
Brandy and Jennifer are outstanding!! They are extremely responsive with quotes, questions and provide wonderful detailed explanations. I highly recommend Arbor Insurance.
Jennifer was very receptive and gave me very good customer service. Was well taken care of
This agency is caring and prompt.. Thorough and Knowledgeable
They’ve been taking care of me for nearly twenty five years. Brandy exemplifies their dedication to customer service. My auto policy is up for renewal in May. She reviewed it, noticed a few critical areas where coverage can now be expanded and called me. I can’t recommend them highly enough.
Knowledgeable staff. Competitive rates.
Arbor Insurance is very responsive to questions regarding current policy's or claims, as well as quoting potential policy's. They are also always reviewing current policy's and making suggestion to benefit their policy holders.
Coverage is great. Value is great. People are great. Always helpful whenever I need to call.
Best Insurance group ever. I was with Nationwide for years and got tired of them raising prices without explanation. I came over to Arbor who works with several insurance companies and they matched me up with a great company. I have been with Arbor for 3 years and love working with them. Jeniffer Godsey is the beat rep.
Great insurance agent!
I have been with Arbor Insurance group for over 10 years. Maddy and Jennifer are wonderful to work with!
Have always worked hard to get me the best rates.
My family and I love working with Justin, he is always present when we need him and is always making sure we are satisfied with our insurance . When ever there is an issue Justin is always there to help . Great service !
I have had very pleasant experiences with the staff at Arbor Insurance
Justin Beidleman from Arbor Insurance Group Is someone you can trust. He has provided my family and myself years of service for both our personal and business needs. He goes above and beyond and we are proud of our continuing business relationship and friendship with him. We look forward to many more years of working together.
Always caring and attentive and even though we are a small company, they treat us as if we were their most important client.
It is good to have an agency that can compare prices to save you money yet be able to have you covered properly.
We have never experienced a problem with Arbor Insurance and would recommend them to anyone.
Great, quick and reliable service!
Very knowledgeable and thorough, and always ready to help!
Help you every step of the way when you have a claim, follow up to make sure you're satisfied and negotiate what's best for you.
Always very helpful and friendly when I need them!
Top to bottom the organization is professional, friendly and knowledgeable which is why I have been with them for over 25 years.
Great customer service knowledgeable staff
- 3 photos
- 73 reviews
- 4.9 A.M. Best Rating
- Claims Hotline: +1 610-437-3340
- Official Website: http://www.arborig.com/
- Corporate Headquarters: 3435 Winchester Rd #305, Allentown, PA 18104, United States
- Geo Coordinates: 40.611903999999996, -75.5372727
- AAA La Mesa Insurance and Member Services | La Mesa Insurance
- Ray Cheng Insurance Agency, Inc. | Santa Ana Insurance
- Friant Insurance Agency, Inc. | Temecula Insurance
- Farmers Insurance - Eulalio Diaz | Los Angeles Insurance
- Tony Moreno Insurance Services inc | Bloomington Insurance
- Freeway Insurance | Hemet Insurance
- Insurance agency
- Auto insurance agency
- Home insurance agency
- Life insurance agency
- Renter's insurance agency
- Monday: 8:30 AM–4:30 PM
- Tuesday: 8:30 AM–4:30 PM
- Wednesday: 8:30 AM–4:30 PM
- Thursday: 8:30 AM–4:30 PM
- Friday: 8:30 AM–4:30 PM
- Saturday: Closed
- Sunday: Closed
- Wheelchair-accessible car park: Available
- Wheelchair-accessible entrance: Available