Michael Burns is truly one of the most personable people I’ve ever met. It’s so refreshing, especially in a world where corporate jobs can often make people lose that authentic touch. When it comes to something as important as auto insurance, loans, or rent—those big life decisions—it’s incredibly comforting to have someone like Michael who genuinely cares about you as a person, not just as another number. I’ve felt that since the day I met him.

I was able to hop on a call with Michael to ask about insurance pricing, and not only did he answer my questions, but he took the time to relate to where I was coming from. He broke everything down in a way that made perfect sense, applying real-life examples that were easy to understand. That kind of clarity and care isn’t something you can just learn—it’s a reflection of his character, and I value that deeply.

As someone who runs my own advertising agency, I work with a lot of people who get so caught up in being “professional” that they forget to be personable. Michael has mastered that balance perfectly. If more people in corporate jobs or in any industry took the time to genuinely care for people like he does, the world would be a better place. It might sound a little cheesy, but I believe it wholeheartedly. Michael’s the kind of person who could handle the most worked-up, frustrated customer with calm and care, and that’s a rare and valuable skill.

When it comes to my insurance, I know that everything I’ve shared with Michael—how I use my vehicle for business and day-to-day life—has been taken into account. I have complete peace of mind knowing that I’m covered. We don’t often think about our insurance until we’re in a tough spot, but when I was in a minor fender bender, all my worries disappeared after I got on the phone with Michael. Even the other Allstate representatives were amazing.

So, this isn’t just to acknowledge Michael’s rare and incredible qualities, but to also affirm that Allstate’s slogan, “Are you in good hands?” is a question worth asking. And I can confidently say, with Michael and Allstate, I truly am in good hands.

Thank you, Allstate.

The lady I called for a quote was very nice and helpful. now every time that I call with a Question they answer it and it sounds like they have a smile on their face and they’re the sweetest and super helpful. I definitely recommend them.

I truly appreciate all the help and support Allstate has provided me with over the years.

Have been very pleased with the service you have provided to me. Very quick to respond and any problem I have had was resolved right away. Has been a great experience to date.

I have been with Michael for around 8 years. Hes been amazing. No im not paid or asked to say this, i just got off the phone with him fixing a huge issue, and figured i finally needed to write a review about him. Any time there is a issue with big allstate messing something up, or not doing something, michael has always fixed it. Hes a amazing agent, and im happy he is there to help out when needed. Just today there was a issue with confusion on my account when i had added a car, and the other was not removed, he back dated and fixed the problem, most agencies would give you a hassle or say to bad to sad. He doesnt just sell allstate insurance, he helps you deal with them when you need to. I would always rather have a agent, than deal with one of those 1800 numbers who dont know anything about you. Thank you again Micahel,

Update. Been 11 years now and his agency is still amazing. Always takes care of every need and question I have.

Best agents in the insurance field. I have been with Michael Burns for 7+ years. The one year in that time frame I didn't have them I regretted it deeply. I've had multiple insurance agencies and these guys by far take the time and effort to take care of you. Love you guys!

I've been a client of this agency for several years and have always received great service. Several times I've explored other agencies and companies and have always returned to Allstate and this agent. I have no complaints about the service or advice I received.

Todd sat on the phone with me for 20 minutes running circles to explain to me my billing. I really appreciate this office and their patience with customers!

I truly appreciate all the help and support Allstate has provided me with over the years.

Michael Burns is truly one of the most personable people I’ve ever met. It’s so refreshing, especially in a world where corporate jobs can often make people lose that authentic touch. When it comes to something as important as auto insurance, loans, or rent—those big life decisions—it’s incredibly comforting to have someone like Michael who genuinely cares about you as a person, not just as another number. I’ve felt that since the day I met him.

I was able to hop on a call with Michael to ask about insurance pricing, and not only did he answer my questions, but he took the time to relate to where I was coming from. He broke everything down in a way that made perfect sense, applying real-life examples that were easy to understand. That kind of clarity and care isn’t something you can just learn—it’s a reflection of his character, and I value that deeply.

As someone who runs my own advertising agency, I work with a lot of people who get so caught up in being “professional” that they forget to be personable. Michael has mastered that balance perfectly. If more people in corporate jobs or in any industry took the time to genuinely care for people like he does, the world would be a better place. It might sound a little cheesy, but I believe it wholeheartedly. Michael’s the kind of person who could handle the most worked-up, frustrated customer with calm and care, and that’s a rare and valuable skill.

When it comes to my insurance, I know that everything I’ve shared with Michael—how I use my vehicle for business and day-to-day life—has been taken into account. I have complete peace of mind knowing that I’m covered. We don’t often think about our insurance until we’re in a tough spot, but when I was in a minor fender bender, all my worries disappeared after I got on the phone with Michael. Even the other Allstate representatives were amazing.

So, this isn’t just to acknowledge Michael’s rare and incredible qualities, but to also affirm that Allstate’s slogan, “Are you in good hands?” is a question worth asking. And I can confidently say, with Michael and Allstate, I truly am in good hands.

Thank you, Allstate.

The lady I called for a quote was very nice and helpful. now every time that I call with a Question they answer it and it sounds like they have a smile on their face and they’re the sweetest and super helpful. I definitely recommend them.

Have been very pleased with the service you have provided to me. Very quick to respond and any problem I have had was resolved right away. Has been a great experience to date.

Mike has always provided great service over the years. I would recommend All-State insurance any time.

Todd sat on the phone with me for 20 minutes running circles to explain to me my billing. I really appreciate this office and their patience with customers!

Very helpful

Very personable, well informed and pleasant to deal with.

They can’t update a policy date correctly. Verbally confirmed with me over the phone a change was made. Found out the day before I needed documents that the date was not changed. No one was held accountable for not changing the policy correctly and no one was available to help change it when I needed it changed.

Very responsive, friendly and easy to work with. Kathy Q. is amazing!

Just went through the process of changing my policy, Kathleen assisted me through every step and answered all my questions. She was very kind and caring. Thank you, Allstate!

Caring, friendly and makes you feel like you are a valuable asset to their organization.

Allstate is always there when you need them for questions or accidents

Michael and the team have been very responsive any time we needed to reach out and have them assist us with an issue.

I have been with Michael for around 8 years. Hes been amazing. No im not paid or asked to say this, i just got off the phone with him fixing a huge issue, and figured i finally needed to write a review about him. Any time there is a issue with big allstate messing something up, or not doing something, michael has always fixed it. Hes a amazing agent, and im happy he is there to help out when needed. Just today there was a issue with confusion on my account when i had added a car, and the other was not removed, he back dated and fixed the problem, most agencies would give you a hassle or say to bad to sad. He doesnt just sell allstate insurance, he helps you deal with them when you need to. I would always rather have a agent, than deal with one of those 1800 numbers who dont know anything about you. Thank you again Micahel,

Update. Been 11 years now and his agency is still amazing. Always takes care of every need and question I have.

Great company and great agent!

Awesome experience! Everything was handled quickly and efficiently.

I've been a client of this agency for several years and have always received great service. Several times I've explored other agencies and companies and have always returned to Allstate and this agent. I have no complaints about the service or advice I received.

Best agents in the insurance field. I have been with Michael Burns for 7+ years. The one year in that time frame I didn't have them I regretted it deeply. I've had multiple insurance agencies and these guys by far take the time and effort to take care of you. Love you guys!

I LOVE my Allstate agent!!! I truly am in "good hands"

For over 18 years never had any issues!!! Customer service is awesome. Thank you!!!

They are very helpful and easy to talk to. Great about returning phone calls and going over all of our coverage when I have questions.